Business Intelligence Specialist (Data Analyst)

Requirements

Description and Requirements

Role: Data Analyst

Work Location: Gift City, Gandhinagar

Working Mode: 5 Days Work from office

Shift Timings: 12 pm to 1 pm IST (May vary depending upon the work requirement)

Key Skills: Candidate should have experience working in BPO / Call center domain + Should have worked with Google Sheets / Google Workspace AND Looker Studio

Job Description:

The Reporting Analyst currently serves under the direction of an Analytics and Reporting Lead. They are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. They have excellent analytical and technical skills, in addition to a keen ability to determine specifications and standards for business reporting and maintaining data integrity. Reporting Analyst key responsibilities involve data extraction & maintenance, analysis and transformation. Given that they receive various requests from Operations and Account Support Functions (WFM,CE, Coaching), it's a must to have strong task prioritization skills in addition to good statistical and critical thinking skills.

The Reporting Analyst must be a compelling Data Storyteller. Data storytelling is a structured approach for communicating data insights, and it involves a combination of three key elements: data, visuals, and narrative. Weekly Reports must contain Prescriptive Actions that the Operation Team can implement to help drive improvement in operation performance

Main Responsibilities:

• Reporting analysts gather and maintain a wide array of data-elated business processes and reporting
• This involves both entering information into existing databases and creating new processes and programs to accurately input and store critical data
• They also work with data structures and metadata to ensure consistency, security, and accessibility
• Reporting Analysts take an active role in data analysis and interpretation
• They assemble, analyze and evaluate internal operational data, demonstrating ability to determine trends
• Includes the comparison of data across different sources and definitions
• Reporting analysts frequently need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for business leaders
• Prepare necessary data, documents and reports needed for upper management and executives, on a weekly, monthly, quarterly or yearly basis
• Reports can be created in any Telus allowed tools like Google Suite, Excel or Sisense
• Reporting analysts frequently need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for business leaders
• Reporting analysts frequently work across business lines, conferring with managers and executives to gather requirements and specifications while developing enhanced data and reporting tools
• Work directly with team leaders to gain a better sense of the current shortcomings in reporting technology and devise solutions to enhance reporting and data management
• To ensure data accuracy and efficiency, the reporting analyst conducts routine audits of data sources or storage, conducting many tests and analyzing the results before devising new solutions or finding ways to enhance data management solutions
  
  
  

Qualifications:

• Min 3 to 6 Years of Overall experience with Looker Studio & Google Sheets along with BPO Domain background
• Excellent Verbal, Written and Presentation Communication Skills
• Demonstrated analytical and problem-solving experience
• Demonstrated strong organizational, time management, prioritization and coordination skills
• Ability to self initiate follow up, work independently and adhere to deadlines
• Ability to build strong stakeholder relationships and foster ownership, innovation and collaboration within a team
  
  
  

Knowledge:

• Oral and written comprehension
• Appropriate use of language
• Expert knowledge of Microsoft Excel with ability to create charts, graphs, pivot tables, and complex formulas
• Proficiency with Google Docs applications and the ability to learn to navigate new tools and dashboards
• Proficiency in Tableau would be a distinct advantage
• Microsoft Power BI - Desirable
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.