Business Performance & Insight Analyst

This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Role Overview

As a Business Analyst supporting the Director of Operations, you will be responsible for tracking and reporting on revenue at risk while also delivering broader operational insights through data analysis and reporting. This role requires a strong analytical mindset, attention to detail, and the ability to translate complex data into actionable insights that support strategic and operational decision-making.

Key Responsibilities

• Monitor and analyze revenue streams to identify at-risk accounts, delayed billings, and contract misalignments.
• Develop and maintain dashboards and reports that highlight revenue exposure trends and root causes.
• Conduct operational data analysis across departments (e.g., sales, finance, customer success) to identify inefficiencies and opportunities for improvement.
• Build and automate recurring reports to support executive decision-making and operational reviews.
• Collaborate with cross-functional teams to gather requirements, validate data, and ensure reporting accuracy.
• Support the development of revenue risk mitigation strategies and escalation protocols.
• Participate in monthly and quarterly business reviews, providing insights on revenue risk and operational KPIs.
• Maintain documentation and audit trails in accordance with compliance and risk policies.
• Contribute to continuous improvement initiatives within the Operations and Revenue Risk functions.
  
  

Required Qualifications

• Bachelor's degree in Business Analytics, Finance, Operations, or a related field.
• 3+ years of experience in business analysis, revenue operations, or financial reporting.
• Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, and data visualization.
• Proficiency in MS office suite with emphasis on Power Point
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and stakeholder management skills.
  
  

Preferred Qualifications

• Experience in the fintech or enterprise software industry.
• Experience with BI tools such as Power BI or Tableau.
• Familiarity with SaaS billing models and financial reporting standards.
• Exposure to compliance frameworks such as SOC 2, ISO 27001, or COSO.
• Working knowledge of Salesforce or similar CRM platforms.
  
  

Benefits

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.
  
  

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!