CDC Technical lead

Overview

As a CDC Technical Lead in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together.

How You Will Contribute And What You Will Learn

• Lead and oversee Care Delivery for Core Networks across all markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL org to drive product care delivery.
• Manage care financial metrics, and budgets to achieve domain financial targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfillment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organization to support future technologies and initiatives.
  
  

• Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain.
• Strong leadership and facilitation skills with a results-oriented approach abd proven track record in driving financial results in core network projects.
• Deep knowledge of CORE Domain technologies and Nokia portfolio
  
  

• Experience in implementing care delivery models
• Knowledge of AI/ML applications in care delivery
• Expertise in project budget and cost management
• Familiarity with R&D collaboration and product lifecycle management (PLM)
  
  

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

About The Business Group

In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond