Channels/ Lead Business Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The Group Transformation Centre (GTC) – Wealth and Personal Banking, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business outcomes on large, complex and cross-function projects. The team utilises a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes. GTC delivers cost effective, flexible and outcome focused transformation through:Robust business analysis - working with the business to conceptualize solutions/operating models- Change adoption activities to seamlessly embed change and drive benefits realisation

We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst

In this role, you will:

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and / or resolved
• Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve
• Uses systemic thinking and creativity in devising solution options
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing
• Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
• Anticipates issues and risks and acts to mitigate these quickly
• Handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
• Defines requirements management, designs solutions and structures based on business requirements

• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Challenges business intent in a constructive manner
• Manages the change audience with communications, training and development.
• Supports the programme management with impact assessment for change requests
• Promotes pace and energy within the team, understands differences between people as an opportunity to learn from varied viewpoints
• Builds professional relationships and networks with people in or outside of the team as part of day-to-day work
• Transformation skills (BA skills, Process Mapping, Data analysis and knowledge of SQL, Agile- experience with Agile Ways of Working, JIRA, Confluence)

To be successful in this role, you should meet the following requirements:

• 12+ years business analysis role working on complex projects across countries or regions
• Overall financial services industry knowledge with specific functional expertise
• Experience in business analysis, solution design, change & implementation or consulting activities
• Analytical and problem solving skills
• Ability to work independently and proactively
• Experience with running meetings over video or teleconference
• Knowledge of MS Office and business analysis tools
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
• Experience with transformation changes design & initiation (D&I) are an advantage
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Effective communication, inter-personal and negotiating skills
• Proven ability to work across regions, senior stakeholders and business sponsors

• business analysis role working on complex projects across countries or regions
• Overall financial services industry knowledge with specific functional expertise
• Experience in business analysis, solution design, change & implementation or consulting activities
• Analytical and problem solving skills
• Ability to work independently and proactively
• Experience with running meetings over video or teleconference
• Knowledge of MS Office and business analysis tools
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
• Experience with transformation changes design & initiation (D&I) are an advantage
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Effective communication, inter-personal and negotiating skills
• Proven ability to work across regions,senior stakeholders and business sponsors

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India