Cloud Consultant, Senior

Infor Managed Services (IMS) team is seeking a Senior Infor Workforce Management (WFM) Consultant to lead the design, implementation, and optimization of Infor WFM solutions. This role requires strong expertise in Infor WFM modules, including Multi-Viewer Scheduler (MVS), Time & Attendance, and Labor Forecasting.

Responsibilities:

As a Senior WFM Consultant for IMS, the candidate will be required to perform the following:

• Work as an integral part of the IMS WFM Team – coordinating activities with the customers, stakeholders, and Infor team members of all levels.
• Develop strong techno-functional consulting skills surrounding Infor WFM application (and related third party) technologies and tools in order to support product customizations, modifications and related consulting/training activities.
• Lead end-to-end implementation of enhancement / customization of Infor WFM application, with a focus on:

o Multi-Viewer Scheduler (MVS) for complex shift planning and real-time visibility

o Time & Attendance for accurate tracking and compliance

o Labor Forecasting and Budgeting for proactive workforce planning

• Provide expert-level troubleshooting and analyse customers' business requirements objectives; develop business processes to meet customers' business needs.
• Assist customers in using available tools to deploy the Infor solution efficiently.
• Mentor junior consultants and provide guidance on best practices and solutions.
• Develop and maintain documentation, training materials, and change management plans.
• Open to working on US shift (primarily).
• Open to working on weekends and holidays.
• Open to working as on-standby or on-call during off shift hours.

Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology, Information Systems, Industrial Engineering, or equivalent.
• At least 10 to 12 years of proven work experience specializing in the implementation and strategic practice of Workforce Management or Timekeeping software packages such as Kronos Timekeeping, or related HCM software packages such as Workbrain, ADP etime, PeopleSoft, or Workforce Now.
• Experience in reporting tools for data analysis and dashboarding, such as Cognos Report Builder
• Extensive experience in implementing, customizing, and resolving critical issues for customers in all verticals
• High proficiency in process improvement including release cycle, build and deployment, migration, and go-live support.
• Strong understanding of clinical scheduling, labor laws, and credentialing requirements.
• Excellent communication, stakeholder management, and leadership skills.
• With Infor WFM certification on Time and Attendance, MVS, or LFSO
• Experience on full-cycle implementation of Infor WFM application, including Multi-Viewer Scheduler (MVS) and Labor Forecasting and Optimization Schedule (LFSO).
• Computer programming or software application coding skills using Groovy, Java / J2EE, XML (Xpath, XQuery, SAX, JDOM), JavaScript (Node JS, Angular)