Gurugram, Haryana, India
Information Technology
Full-Time
Accenture in India
Overview
Job Title – Sr. Cloud Engineer Specialist ACS SONG
Management Level: Level 9 Specialist
Location: Kochi, Coimbatore, Trivandrum
Must have skills: AWS/Azure/GCP
Good to have skills: Understanding of ITIL Practice
Job Summary
A Sr. Cloud Engineer is responsible for the reliability and performance of the digital platform that we run for our clients. You will be working with various teams including the development team/s to manage the hosted or cloud native applications in an efficient and secure manner. Your responsibilities will include
Roles And Responsibilities
Additional Information
About Our Company | Accenture (do not remove the hyperlink)
Management Level: Level 9 Specialist
Location: Kochi, Coimbatore, Trivandrum
Must have skills: AWS/Azure/GCP
Good to have skills: Understanding of ITIL Practice
Job Summary
A Sr. Cloud Engineer is responsible for the reliability and performance of the digital platform that we run for our clients. You will be working with various teams including the development team/s to manage the hosted or cloud native applications in an efficient and secure manner. Your responsibilities will include
Roles And Responsibilities
- To collaborate with specialist teams within the organisation and third-party suppliers, to deliver outstanding results for our clients
- Actively participate in our shift-left strategy via tools, automation, process and self-service functions to empower the business and other IT teams
- Manage business stakeholders through clear and accurate communication
- Configure and fine-tune hybrid and cloud native systems
- Monitoring and managing systems within the scope of the service
- Maintaining data integrity and access control by making use of operational tools
- Monitoring cloud costs and explore cost optimization strategies
- Plan and take preventive actions to mitigate risk of service disruptions
- Planning and patching systems based on generated software vulnerability reports
- Responding to alerts and escalation of incidents, with the aim to analyze and resolve them
- Execute root cause analysis into P1/P2 incidents
- Fulfilling service requests raised
- Deploy release packages from a CI/CD solution
- Ensure training material and technical documentation on new and existing operating process are kept up-to-date
- Reporting key metrics to the service manager
- Participate and contribute to our Agile way of working including planning, retrospectives and showcases
- Document and track issues and reasonable steps taken within the ticket management system
- At least 3 years experience in an Online Systems/Web application support
- Exposure to APM monitoring, alerting and identifying trends with dashboards
- Experience with installation, configuration, managing and operating Linux systems
- Have a good understanding and experience working with one of three major Public cloud providers (AWS, MS Azure, GCP)
- Experience in querying logs using log aggregation tools like ELK, SPLUNK, etc.
- Working knowledge of SQL and NoSQL database like MySQL/Oracle/PostgresSQL/DynamoDB/MongoDB/Cassandra/Redis/Memcache
- Has experience working with JIRA and Confluence
- Hands on experience with Docker and Kubernetes will be an added advantage
- Knowledge of best practices and IT Operations in an always-up and always available service
- Prior working experience in an Agile environment will be an advantage
- An understanding of ITIL practices would be ideal
- You must be willing to work in shifts.
- You must have a strong technical aptitude and an organized, process driven work ethic.
- You will have strong written and verbal communication skills and a track record for providing high customer satisfaction
Additional Information
About Our Company | Accenture (do not remove the hyperlink)
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