Cloud Engineer

About The Opportunity

Netrix Global is looking for a Cloud Engineer (Software Packaging), a technical position within the Managed Services division, responsible for delivering the Software Packaging services to Netrix's customers. The Cloud Engineer (Software Packaging) reports to the Team Lead (Cloud) and upto in the Sr. Manager (Cloud) under Managed Services and will serve as an escalation point to the TOC and Cloud Systems Support Team. The position requires knowledge of Packaging, UAT, QA and Deployment of Software across the customer environments and includes but not limited to Administration, Management, Monitoring and Troubleshooting of Software Packages deployed and maintenance of the customer's SCCM, Intune, JAMF Environment, with good understanding and troubleshooting skills tied to Entra ID, Intune, Windows Server and End-User workstation OS (Windows 10, 11, macOS). The ideal candidate will have strong troubleshooting skills in the above technologies in a multi-user environment. This role will involve collaborating with various teams and with minimal supervision and individuals in this role are required to perform duties as an experienced professional in their field, executing advanced technical procedures, including, but not limited to, customer support, technical support, maintenance, system enhancements, and administration. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests.

How You Will Make an Impact

• High-performance contributor within a global Customer Facing Software Packaging support team that supports customers across US, UAE.
• Action packaging requests, UAT with customers/application owners, Support QA testing and validation of packages, and schedule production rollout of software packages by working closely with the Senior Software Packaging Engineering team.
• Strong endpoint management skills as it ties to troubleshooting software/os level issues tied to packaging/UAT/QA/Deployment on Windows 10, 11 and macOS (plus) with Customers/App Owners
• Assist in the Development of new and Update of existing automated scripts to handle custom requirements.
• Work with customer to execute Change requests as per Change management window provided by the business
• Deliver Software Packaging Services within established SLAs for each customer.
• Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company's ticketing system.
• Document system configurations, procedures, and best practices and maintains detailed technical documents.
• Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services.
• Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed.
• Attend daily/weekly standup calls with customers to report on status of open packaging requests, solve for issues/obstacles and drive initiatives.
• Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients.

What You Will Bring to The Table

• Bachelor's degree in information technology, or a related field (or equivalent experience).
• Min 3 years' experience in software packaging lifecycle tasks, including packaging, UAT, QA and Deployment and includes but not limited to administration, troubleshooting, monitoring and maintenance of related environments.
• Strong OS, Hardware, Software troubleshooting and OS/Application Security Mitigation skills alongside Entra ID, Windows Server , Workstation concepts.
• Entra ID or Endpoint Management or Relevant certifications preferred.
• High standards of service to users/customers and team oriented.
• Excellent written, verbal communication skills.
• Excellent Organization and time management skills and ability to multi-task.

Shift Timings : Monday - Friday 8:30 AM - 5:30 PM IST. Needs to attend US app packaging customer standup daily/weekly calls that fall outside of the regular schedule.

About Us

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect from Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com (http://www.netrixglobal.com/)

(http://www.netrixglobal.com/)