Cloud Support Engineer - Azure

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role

• Ability to drive technical and non-technical discussions with the customer and stakeholders with minimal guidance.
• Should be able to work independently and assist other team members and learn about new aspects of the project.
• Analyse the client's requirement and split them into several more manageable tasks with an estimation.
• Work with the applications teams to develop and implement DevOps-related projects, and automate the infrastructure as needed.
• As part of some engagements, you can be expected to support and manage existing cloud infrastructures with an emphasis on continuously innovating through automation, improving stability/availability through monitoring, and strengthening the security posture.
• Mentor, train and guide the junior team members and aspire to become a technology expert.
  
  

Key Responsibilities

• Deliver 24/7 operational support for Azure workloads via shift-based rotations, ensuring high availability and business continuity.
• Monitor performance, availability, and security of Azure services using Azure Monitor, Log Analytics, Application Insights, and Network Watcher.
• Troubleshoot and resolve incidents related to:
• Azure Virtual Machines (Windows & Linux)
• Azure Storage (Blob, File, Queue, Disk)
• Azure Lighthouse
• Azure Networking (VNet, Subnets, NSGs, Load Balancers, Application Gateway, ExpressRoute, VPN Gateway)
• Azure Active Directory and identity federation (AAD Connect, SSO, MFA)
• Azure Kubernetes Service (AKS), Azure App Services, and Azure Functions
• Deploy and manage infrastructure using ARM templates, Terraform, or Bicep for IaC (Infrastructure as Code).
• Perform log analysis and diagnostics using tools such as Kusto Query Language (KQL) for deep troubleshooting.
• Implement automation scripts using PowerShell, Azure CLI, or Python for operational efficiency.
• Manage patching and OS updates through Azure Update Management.
• Conduct regular backup and recovery testing for business-critical workloads.
• Maintain and update runbooks, SOPs, and knowledge base articles.
• Participate in incident response and root cause analysis; support problem management to prevent recurrence.
• Collaborate with cross-functional teams to drive cloud adoption, ensure governance, and enforce security best practices.
• Manage role-based access control (RBAC), resource locks, policies, and tagging strategies for cost and compliance tracking.
• Assist with resource optimization and cost analysis using Azure Cost Management and Advisor.
  

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2–5 years of hands-on experience supporting Azure cloud services.
• Strong understanding of cloud computing fundamentals, networking concepts, and virtualization.
• Hands-on experience with Azure DevOps, pipelines, and CI/CD practices (preferred).
• Knowledge of ITSM processes and experience with ticketing tools like ServiceNow, Jira.
• Strong communication, analytical thinking, and problem-solving skills.
• Ability to work under pressure in a fast-paced, 24/7 environment.
  
  

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (or working toward it)
• ITIL Foundation or other service management certifications
  
  

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.