Cloud Support Engineer

Who We Are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

The Economist Group is a global media and information-services company that exists to champion progress. We provide individuals and organisations with the expertise, insights and perspective to press forward.

Our Global IT team’s vision is to create an amazing employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. As a technology and data driven business we recognize the key role outstanding IT professionals play in helping us achieve our goals.

We work with modern platforms (eg. AWS, Google Workspace, Atlassian Cloud), SaaS applications (eg. Miro, Slack, ManageEngine) and security tools (eg. Okta, Crowd strike) to deliver a comprehensive technology service to our colleagues around the world.

We are seeking a Cloud Support Engineer with a primary focus on Amazon Web Services (AWS) and a general awareness of Google Cloud Platform (GCP) and Microsoft Azure. In this role, you will provide technical support, troubleshoot cloud-based infrastructure issues, and ensure the optimal performance and financial efficiency of our cloud environments.

You will work closely with Infrastructure, DevOps, IT operations, and security teams to ensure robust, scalable, and secure infrastructure across cloud and on-premise platforms. You will be driven and motivated by a desire to work with and share your experience with a diverse group of people to help build & maintain something meaningful.

Accountabilities

In This Role You Will Be Expected To

• Architect and deploy scalable, reliable, and secure AWS infrastructure solutions
• Support hybrid and multi-cloud environments, with a working knowledge of GCP and Azure services.
• Optimise cloud resources for cost, performance, and scalability
• Automate cloud infrastructure provisioning using tools like Terraform, AWS CloudFormation or similar
• Implement monitoring, logging, and alerting solutions using AWS CloudWatch, CloudTrail, Newrelic or similar
• Enforce security best practices, including IAM policies, encryption, and network segmentation
• Identify opportunities to improve the companies technology capabilities and provide recommendations
• Ensure the smooth running of all technology systems, networks, and applications, and manage any incidents that arise. This includes both infrastructure in the Cloud and on-premise.
• Develop and implement documentation, policies and procedures, ensuring compliance with regulatory best practice for systems security
• Stay up to date with new technologies, trends, and best practices and recommend changes or upgrades.
• Deal with escalations from the Operations team for end user issues requiring infrastructure changes or knowledge.
  
  

Experience, Skills And Professional Attributes

• Extensive, relevant experience working with AWS with exposure to on-premise environments
• Cloud Management Experience (security, reliability, optimization, cost management & IAC)
• Strong knowledge of hybrid cloud architecture and connectivity solutions (e.g., AWS Direct Connect, VPN, VPC)
• Familiarity with CI/CD pipelines and tools such as Github
• Experience of collaborating with and supporting other technical teams such as Security, TechOps, DevOps, Engineering and Enablement
• Experience in utilizing Atlassian tools to manage, monitor and plan workloads
• Some experience of managing on-premise servers, storage, and networking equipment.
• Familiarity with enterprise backup and recovery tools and strategies
• Cultural awareness and experience as part of an international team
  
  

Performance Measures

• Ensuring agreed IT practices are followed
• Working relationships with colleagues, customers and external organizations
• Adherence to and dissemination of IT policies and procedures
• Strong focus on security, performance, availability & recovery (SPAR)
• Deployment of new technology and services
• The ability to meet recovery time objectives (RTO) and recovery point objectives (RPO)
• The meantime between failures (MTBF)
• Awareness of industry trends and a willingness to explore and test new technologies that could benefit our businesses
  
  

Benefits

What we offer

We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered.

Our Values

Our values are a collective set of beliefs and behaviours that strengthen The Economist Group's purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world.

Independence

We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world.

Integrity

We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency.

Excellence

We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation.

Inclusivity

We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully.

Openness

We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood.

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our colleagues and potential colleagues regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age, marital status or any other status.