Cloud support engineer

Title: Public Cloud Engineer

Location: Navi Mumbai

Division: Management services

Reports to: Public Cloud and Dev-Ops Manager

Are you ready to drive digital transformation and innovation within a dynamic organization focused on delivering exceptional public services?

Do you want the opportunity to take a pivotal role in managing and delivering successful projects, ensuring compliance and driving exceptional results for Agilisys clients?

If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

Since 1998, we have been part of Blenheim Chalcot , one of the leading venture builders in the world. Blenheim Chalcot has been building exciting and disruptive businesses for over 20 years across various sectors, including notable names like The Rajasthan Royals, Modulr, Fospha and many more.

OUR VALUES

Partnership: we become one team and family with organization, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organizations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about - and dedicated to - public services and improving people's lives.

THE ROLE

Key Responsibilities

As a member of the Public Cloud team, you will be part of the wider Cloud Managed Services organisation managing infrastructure across various platforms for our customers. In the Public Cloud Engineer role your focus will be that of the Agilisys Public Cloud platforms within Azure.

The role encourages involvement in the evolution of the platform through DevOps and tooling to automate routine processes.

Specific Duties

• Support and act as SME for public cloud technologies on various projects as required.

• Monitor and manage incidents and requests through the corporate ITSM tool to ensure SLAs are met and progressed in a timely manner.

• Help produce and maintain technical documentation.

• Assist with provisioning/decommissioning of cloud resources following company best practices.

• Assist with configuration and management of patching for all customer and management workloads to ensure compliance against organisation policy.

• Assist with maintaining backup and AV / malware protection compliance in accordance with specified SLAs and KPIs.

• Assist with configuration and adherence to all capacity management processes.

• Assist with project related work where required

• Act as an escalation point for the Junior Public Cloud Engineers and support them in their development.

Opportunity

An opportunity for a Cloud Engineer to design, deploy and manage scalable cloud infrastructure, ensuring high availability and security. The role offers hands-on experience with cutting-edge cloud technologies and the chance to drive innovation and efficiency within the organization's cloud architecture.

ABOUT YOU

At least 3 years industry experience with relevant technologies and an industry qualification in public cloud technologies

The Ideal Candidate:

• Experience & Knowledge:

• Azure cloud administration

• Azure networking (AFW, vWAN, Application Gateways, Load Balancers, etc)

• Azure Monitor / Backup / Update Management

• Azure Site Recovery

• ARM Templates

• Windows Server 2012 onwards

• Windows Domain administration (WSUS, DNS, AD, GPO)

• Backup technologies

• Antivirus technologies

• Linux system administration

• ITIL v4

• Security clearance to MV/SC level to be completed upon application acceptance

• Knowledge of the following technologies are beneficial:

• PowerShell

• Python

• JSON

• SQL

• Skills:

• Strong organizational and time-management skills.

• Excellent communication and stakeholder management abilities.

• Analytical mindset with the ability to identify risks and opportunities.

• Ability to adapt and perform in dynamic, fast-paced environments.

WHAT WE CAN OFFER YOU:

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

• Education Assistance Program

• Employee Referral Program

• Medical Insurance including Accidental Cover

• Medical Reimbursement

• Life Insurance

• 24 days annual leave

PROCESS

Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for.

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.