Bangalore, Karnataka, India
Information Technology
Full-Time
Wolters Kluwer
Overview
Job Description
You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer’s customers for our cloud-hosted financial management software applications.
In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.
Responsibilities
You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer’s customers for our cloud-hosted financial management software applications.
In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.
Responsibilities
- Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
- Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
- Monitor, identify, troubleshoot server and network issues.
- Collaborate with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
- Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.
- Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.
- Create documentations, knowledge articles
- Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues
- Bachelor’s or master’s degree in computer science-related fields.
- Knowledge or experience with Azure or other cloud platforms.
- Desired programming languages: Java, JavaScript, SQL
- Operating systems: Windows (Linux is a plus)
- Experience with application servers like Wildfly or Jboss
- Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts
- Availability for stand-by shifts on monthly level which might require interventions outside the business hours.
- Fluency in English (written and oral)
- Minimum 1 year of experience as a customer support specialist
- Strong problem solving and analytical skills.
- Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.
- Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.
- Knowledge on Docker and Kubernetes
- Experience with cloud performance tuning and security testing is a plus.
- Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)
- Other languages (such as German or French) are a plus.
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