Coordinator – IT Support & Backend Operations

Overview

Job Description

Job Title: Coordinator – IT Support & Backend Operations

Department: IT / Admin Support

Location: Ecotech-3 Surajpur, Greater Noida

Reporting To: Sales and Business Development Head

Employment Type: Full-time (Offline)

Experience Required: Minimum 2 years

Salary Range: ₹20,000 – ₹25,000 per month

1. Job Purpose

To coordinate and manage day-to-day IT-related complaints, backend documentation, billing tasks, and communication

processes within the team. The role also involves maintaining basic IT support functions, data entry, and ensuring

smooth administrative workflow.

2. Key Responsibilities

 Coordinate and log all IT-related complaints and ensure timely resolution by coordinating with the IT team.

 Handle backend documentation tasks including billing, file management, and record-keeping.

 Draft proposals, handover forms, internal communications, and emails as per company requirements.

 Maintain and update Excel reports, Word documents, and PowerPoint presentations as needed.

 Assist in generating and tracking monthly bills and payment follow-ups.

 Communicate efficiently via email, text, and internal messaging systems.

 Provide support in data entry, documentation, and file management (both digital and physical).

 Collaborate with cross-functional teams to ensure smooth office operations.

 Maintain a professional and proactive communication approach with internal and external stakeholders.

3. Required Qualifications

 Minimum: Graduate in any discipline from a recognized university.

 Proficient in MS Office tools (Excel, Word, PowerPoint, Outlook).

4. Skills & Competencies

Technical Skills:

 Basic IT knowledge (system usage, troubleshooting coordination).

 Strong hands-on skills in MS Excel, MS Word, and basic documentation tools.

 Ability to manage and update trackers, logs, and billing formats.

Soft Skills:

 Strong communication and interpersonal skills.

 Good organizational and multitasking abilities.

 Teamwork and coordination with internal departments.

 Problem-solving attitude and basic leadership skills.

5. Working Conditions

 Full-time, offline (on-site office-based role).

 May require occasional extended hours to meet deadlines.

 Coordination across departments may require multitasking and time management.

6. Performance Indicators (KPIs) (Optional)

 Timely resolution of IT complaints logged and followed up.

 Accuracy and timeliness of billing and documentation.

 Response rate and professionalism in communication.

 Efficiency in managing backend tasks and documentation flow.

7. Additional Notes

 Preference will be given to candidates with prior experience in handling IT coordination, administrative tasks,

and backend support roles.

 Candidate must be proactive, reliable, and well-or

8. Conclusion

This role is ideal for someone who is organized, tech-savvy at a basic level, and enjoys working in a coordination and

support function. The candidate will play a key role in ensuring smooth IT complaint management, backend operations,

and administrative support.

We are looking for a reliable team player who is ready to take initiative and contribute to overall efficiency.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Experience:

• Project coordination: 1 year (Required)

Language:

• English (Required)

Location:

• Greater Noida, Uttar Pradesh (Required)

Work Location: In person