CRM Business Analyst

Overview

Business Analysts (BAs) play a crucial role in bridging the gap between the needs of non-profit organizations and technical solutions that meet those needs. This position is for the Blackbaud CRM team at Blackbaud, which serves large/enterprise scale non-profits/NGOs.

Responsibilities

• Gather user requirements and then document and analyze them
• Write functional specifications documents to guide custom development work
• Facilitation of as-is and to-be business process discussions with customer subject matter experts
• Translation of business processes and requirements into business process flow documentation, solution design
• Perform Blackbaud CRM system configurations
• Help define test cases and validate that Blackbaud CRM meets the organization’s requirements
• Conduct quality control tests for both standard and custom functionality
• Assist senior Business Analysts as part of services engagements
• Learn the Blackbaud CRM platform and become expert in its features and functionality
• Write documentation for internal and client consumption
  
  

• Knowledge and understanding of enterprise CRM systems, e.g. MS Dynamics, Salesforce, Blackbaud CRM, etc.
• At least 2 years of full-time professional experience, as in 2 years post college.
• Experience writing business requirements and functional spec docs
• Excellent client-facing skills and experience, including good written and spoken English
• Must be self-motivated and able to learn and work independently
• Knowledge of, or work experience with non-profit organizations a plus
• Ability to multitask on concurrent projects, and deliver work on time and under budget
• Ability to work on US business hours
  
  

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.