Data Analyst

Role: Data Analyst

Location: Bangalore & Delhi

About Urban Company

Urban Company is India’s leading tech-enabled home services marketplace. Our mission is to empower millions of professionals by delivering high-quality, reliable services to customers at their doorstep. We're building a future where home services are as accessible and trustworthy as e-commerce. Data lies at the heart of our decision-making, and we’re looking for sharp, analytical minds to drive insights and business strategy across functions.

Role Overview

As a Data Analyst at Urban Company, you’ll play a pivotal role in transforming raw data into actionable insights that drive strategic decisions across category operations. You will be working closely with stakeholders to solve complex business problems with a data-first approach.

Key Responsibilities

• Analyze large-scale operational and customer and partner datasets to identify trends, inefficiencies, and opportunities for growth or optimization.
• Design and maintain dashboards and automated reports that track key performance indicators such as supply reliability, conversion rates, repeat behavior, and NPS.
• Work closely with category leaders and central teams to define problem statements, scope analyses, and present findings in a clear and actionable manner.
• Support A/B testing, pilot evaluations, and initiative deep-dives. Help quantify impact and suggest next steps.
• Ensure consistency, accuracy, and timeliness of data. Proactively flag anomalies and recommend corrective actions.
• Automate repetitive tasks using scripts or BI tools to reduce manual overhead and enhance team productivity.

What We’re Looking For

• 1–3 years of experience in analytics, preferably in a startup, consulting, e-commerce, or operations-heavy environment.
• Proficiency in SQL is a must; working knowledge of Excel, Python (Pandas/Numpy), or R is a plus.
• Experience with data visualization tools such as Tableau, Power BI, or Google Data Studio.
• Strong analytical mindset with a problem-solving orientation and structured thinking.
• Ability to work in ambiguity, thrive under pressure, and deliver high-quality output quickly.
• Excellent communication and presentation skills; ability to simplify complex findings for a non-technical audience.
• A collaborative team player who takes ownership and drives initiatives independently.