Data analytics & Insights Analyst

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Are you an Insight Analyst with a talent for transforming complex data into compelling stories that drive action? Do you have a proven track record of crafting impactful, customer-centric narratives that influence decision-making and inspire change? If so, this role could be your perfect fit.

Expedia's Travel Partners & Media Division (TPM) are seeking a dynamic Insight Analyst professional to join our Experience Management team to help bring to life and tell the story of our Partner’s experiences & interactions with Expedia. As an Experience Management Insight Analyst, you will play a pivotal role in translating complex operational, financial and Voice of the Partner data into compelling narratives and recommendations, identifying improvement opportunities across the customer journey.

Introduction to the Team

Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This newly structured team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements.

Role Overview

This position will transform partner data into business-changing narratives through powerful data storytelling. Using your expertise in journey analytics and text mining, you'll craft compelling cases for experience improvements that stakeholders can't ignore. You'll be the bridge between complex data and strategic action, creating visualizations and stories that make partner insights impossible to overlook and easy to act upon.

In This Role, You Will

• Master the art of data storytelling by crafting persuasive narratives that transform complex analytics into clear, compelling stories with quantifiable business impact, making the invisible visible to key stakeholders across the organization.
• Leverage advanced text analytics to mine unstructured feedback for deep patterns and sentiment trends, turning conversation data into strategic recommendations with clear implementation paths and ROI projections.
• Build evidence-based business cases that quantify the impact of partner experience improvements, connecting journey friction points to key business metrics and demonstrating the tangible value of addressing partner needs.
• Create innovative data visualizations that make complex cross-channel partner journeys instantly understandable, helping stakeholders immediately grasp both current pain points and future experience opportunities.
• Establish adoption frameworks that enable partners to successfully implement your insights, demonstrating how your recommendations directly translate to improved partner performance and satisfaction.
• Develop measurement systems that track and communicate the business impact of implemented insights, continuously reinforcing the value of your analytical storytelling through tangible results.
  
  

Experience And Qualifications

• Bachelor's degree in any technical discipline (e.g., Analytics, Data Science, Engineering, Computer Science, Mathematics, Statistics) with 2+ years of experience in customer/partner experience analytics or similar data-focused roles.
• Demonstrated expertise in data storytelling - proven ability to transform technical findings into compelling narratives that articulate business impact, persuade decision-makers, and drive measurable improvements in partner experiences.
• Exceptional skill in building persuasive, evidence-based cases that connect partner insights to business outcomes, with proven success in gaining stakeholder buy-in for recommended actions.
• Advanced proficiency in text analytics methodologies and tools for extracting meaningful insights from unstructured feedback, with experience using platforms like Gong, Qualtrics, or similar systems being a plus.
• Proven ability to develop frameworks that enable the successful adoption of analytical insights, with a track record of creating actionable recommendations that drive measurable improvements.
• Strong strategic thinking coupled with outstanding communication skills and stakeholder management abilities, ideally complemented by consulting experience and knowledge of AI/ML technologies to enhance data storytelling impact.
  
  

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.