Data Engineer - (L1 Production Support) / SRE – L1

Overview

Job Title: Data Engineer – Data Platforms (L1 Production Support) / SRE – L1
📍 Location: Hyderabad
💼 Experience: 4–6 years (Relevant: 3+ years)
⏰ Shift: 24/7 Rotational Shifts (including night shifts)

Role Overview

We are looking for a Data Engineer – L1 Production Support / SRE – L1 to support and maintain large-scale data platforms. The ideal candidate should have strong experience in production support, incident management, and big data technologies, and be comfortable working in a 24/7 rotational support environment.

Key Responsibilities

Handle Incident, Problem, Change, and Release Management activities as per client processes.
Monitor production systems, troubleshoot issues, and resolve incidents within defined SLAs.
Perform Level-1 escalation handling, ticket prioritization, and event management.
Conduct Root Cause Analysis (RCA) for recurring incidents and propose continuous improvement plans.
Handle service requests such as data patching, data extraction, reporting, and usage-related queries.
Build, update, and maintain knowledge base documentation from incident and problem tickets.
Ensure adherence to client standards, including SDLC, IT security policies, procedures, and best practices.

Mandatory Skills

Strong understanding of ETL and Big Data platforms.
Hands-on experience with Spark, Hive, PySpark, Python, Hadoop/Cloudera.
Experience in production support roles with readiness to work in 24/7 rotational shifts.
Familiarity with supporting cloud platforms such as AWS, GCP, and CI/CD pipelines.

Good to Have
Awareness of Agile frameworks and tools like JIRA.
Knowledge of batch processing systems and tools.
Working knowledge of Unix/Linux systems.