Data Scientist II, Forecasting, Demand Planning and Workforce Intelligence

Amazon Customer and Partner Trust (CPT) team's mission is to make Amazon the safest and most trusted place worldwide to transact online. Amazon runs one of the most dynamic e-commerce marketplaces in the world, with nearly 2 million sellers worldwide selling hundreds of millions of items in ten countries. CPT safeguards every financial transaction across all Amazon sites. As such, CPT designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. CPT organization is looking for a Data Scientist for its Demand Planning and Workforce Intelligence (DPWI) team. The team is being grown to provide insights about its CPT planning and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors and bad debt, improve customer experience and predict & recommend the optimizations for future state of SPS operations.

As a Data Scientist, you will be responsible for modeling complex problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.

Key job responsibilities

• Use machine learning techniques to forecast SPS investigations for improved long term and short term capacity planning.
• Employ the appropriate algorithms to discover patterns of risks, abuse and help reduce bad debt.
• Design experiments, test hypotheses, and build actionable models to optimize CPT operations.
• Solve analytical problems, and effectively communicate methodologies and results.
• Build predictive models to forecast risks for product launches and operations and help predict workflow and capacity requirements for CPT operations.
• Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies.
• Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area

About the team
Selling Partner Services (SPS) provides services and solutions aimed at protecting our customers from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners.
Forecasting & Planning Research (FPR) team in SPS is responsible for estimating the potential future risk on the Amazon platform and its stores using state of art machine learning algorithms and is responsible for translating those estimates into the investigator headcount requirement in each country. The team consists of Data Scientists, Business Intelligence Engineers, Business Analysts and Program Managers.