DC IT/Run Technician

2. Contribute to datacenter maintenance, as the first level of support (L1)
o Intervene on the servers in response to monitoring alerts or customer tickets
o Upgrade the servers (change obsolete components) according to the list of work to be carried out
o Undertake curative maintenance on delivered servers
o Identity intervention stages using diagnostic information
o Apply maintenance procédures
o Update wiring system
o Restructure computer bays
o Implement actions to resolve problems related to the server environment
o Ensure computers are functioning properly via analysis and monitoring
o Set up specifications and maintain databases (server, components and other)
o Manage and resolve system failures quickly and well
o Maintain and perform minor repair on industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician and escalate incident tickets to L2 support if needed
o Ensure material process flows are compiled according to set processes in place
o Provide inventory support to manage stock levels to support the datacenter operations
o Able to work in shift timings to support the data center operations

3. Coordinate activity with all 24/7 teams and help improve customer relations
o Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
o Help maintain good customer relations and customer satisfaction on a daily basis
o Ensure information is shared between maintenance agents and provide reports to the Team Leader
o Respect the schedule and targets set by the Team Leader
o Be customer centric and meet KPIs set to meet customer demand
o Highlight any potential delays early and identify mitigation plans with support of external teams working 24/7, in order to meet customer demand on time
o Draft end of shift report and effectively communicate progress & delays to stakeholders on a daily basis