DevOps Engineer

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Devops Engineer

Position: Senior Systems Engineer

Experience: 6+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J1025-0872

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

We are looking for a skilled DevOps Engineer with strong hands-on experience in Python scripting, Ansible automation, and IT service management tools such as ServiceNow (SNOW). The ideal candidate will be responsible for supporting and automating operational workflows, managing server lifecycle activities (including sheriffing and decommissioning), and optimizing the process flow of ticketing systems to ensure operational efficiency and compliance.

Key Responsibilities:

Design, develop, and maintain automation scripts and workflows using Python and Ansible to streamline deployment, configuration, and maintenance activities.

Manage server lifecycle operations, including provisioning, patching, sheriffing, and decommissioning in alignment with organizational standards.

Integrate and maintain workflows with ServiceNow (SNOW) for incident, change, and service request management.

Ensure compliance and tracking of ticketing process flows, driving automation to minimize manual intervention.

Collaborate with cross-functional teams (Infra, Network, and Application) to improve end-to-end operational efficiency.

Support continuous integration and continuous deployment (CI/CD) pipelines for infrastructure and application delivery.

Monitor system performance, troubleshoot issues, and drive proactive improvements in infrastructure reliability.

Create and maintain technical documentation, process workflows, and automation playbooks.

Participate in on-call rotations or sheriff duties to ensure 24/7 system availability and adherence to SLAs.

Good to Have:

Exposure to Cloud environments (AWS, Azure, GCP) and Infrastructure as Code (IaC).

Experience in log analysis, monitoring tools (Prometheus, Grafana, ELK).

Basic understanding of containerization (Docker, Kubernetes).

Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.