DevOps Engineer

Overview

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Team

Our Cloud Engineering team is responsible for building and maintaining scalable, secure, and high-performing cloud infrastructure that powers our SaaS platform. We design, implement, and automate solutions that enable continuous delivery, operational excellence, and system reliability across global environments.

As part of this team, you’ll collaborate with world-class engineers and product teams to deliver highly available and secure services to our customers.

About The Role

We are seeking a highly skilled DevOps Engineer (AWS) to design, implement, and manage scalable SaaS cloud infrastructure on Amazon Web Services (AWS). This role requires a strong background in automation, infrastructure as code, and operational excellence within cloud-based environments.

You will collaborate closely with development, operations, and security teams to ensure high availability, reliability, and performance of our platform. The ideal candidate will be passionate about cloud technologies, automation, and continuous improvement.

Key Responsibilities

• Ensure the highest uptime and availability for customer-facing SaaS applications.
• Provision and manage customer tenants across staging and production environments.
• Design, deploy, and maintain secure and scalable AWS infrastructure leveraging EC2, S3, RDS, Lambda, CloudFormation, and related services.
• Implement infrastructure as code (IaC) using Terraform, CloudFormation, or AWS CDK for consistent and repeatable deployments.
• Automate provisioning, configuration, and operational workflows using Ansible, Python, or shell scripting.
• Set up and maintain monitoring and observability using AWS CloudWatch, Grafana, Prometheus, or Datadog to ensure proactive incident response.
• Implement backup, recovery, and disaster recovery processes leveraging AWS-native tools such as AWS Backup, S3 versioning, and RDS snapshots.
• Optimize cost and performance through usage analysis, resource rightsizing, and adoption of Reserved or Spot Instances.
• Ensure security compliance and governance, including IAM configuration, encryption, and adherence to organizational and regulatory standards.
• Manage containerized applications using Docker and Kubernetes (EKS), supporting CI/CD pipelines for reliable releases.
• Participate in an on-call rotation for operational support and incident response.
  
  

• 2–5 years of experience in Cloud Operations, Infrastructure Management, or DevOps Engineering.
• Strong expertise in AWS services such as EC2, S3, RDS, VPC, Lambda, and CloudFormation.
• Proven experience with Terraform for infrastructure provisioning and automation.
• Hands-on scripting experience in Python, Bash, or PowerShell for automation tasks.
• Practical knowledge of monitoring and logging tools such as AWS CloudWatch, Prometheus, Datadog, or the ELK Stack.
• Understanding of networking fundamentals, security best practices, and IAM policies.
• Experience troubleshooting SaaS application performance, reliability, and scalability issues.
• Familiarity with containerization (Docker, Kubernetes, ECS, or EKS).
• Willingness to support 24/7 operations with participation in a rotational on-call schedule.
  
  

• AWS certifications such as AWS Certified DevOps Engineer or AWS Certified Solutions Architect.
• Experience working in hybrid cloud or cloud migration environments.
• Exposure to Azure or Google Cloud Platform.
• Understanding of database management (RDS, DynamoDB) and caching solutions (Redis, ElastiCache).
  
  

• A collaborative, fast-paced environment focused on continuous innovation.
• Opportunities to work on cutting-edge AWS and automation technologies.
• Exposure to complex, global-scale SaaS systems.
• A team culture that values mentorship, continuous learning, and technical excellence.
  
  

• Analytical Thinking & Problem Solving: Ability to translate complex requirements into scalable, automated cloud solutions.
• Collaboration & Teamwork: Strong communication and cross-functional collaboration with Dev, Ops, and Security teams.
• Ownership & Proactiveness: Passionate about automation, operational excellence, and delivering reliable services at scale.
  
  

Full-Time, Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.