DevOps Engineer – ServiceNow

Position Overview:

We are looking for an experienced DevOps Engineer – ServiceNow who will be responsible for

enabling automation, continuous integration, and seamless deployment within the ServiceNow

ecosystem. This role demands strong technical knowledge of CI/CD pipelines, Infrastructure as

Code (IaC), cloud platforms, and API integrations, as well as a working understanding of

platform performance optimization and security basics.

Key Responsibilities:

 Set up and maintain CI/CD pipelines for ServiceNow applications

 Automate deployments using Infrastructure as Code (IaC) tools such as Terraform or

Ansible

 Manage ServiceNow instances: performance tuning, system upgrades, and

configuration

 Integrate ServiceNow APIs with external tools for end-to-end automation

 Handle cloud infrastructure optimization, scaling, and security configurations

Technical Skills Required:

ServiceNow Scripting & Configuration:

 JavaScript, Glide API, Flow Designer, UI Policies

CI/CD Tools:

 Jenkins, GitLab, Azure DevOps (any)

Cloud Platforms (Hands-on with any one):

 AWS, Azure, or GCP

Infrastructure as Code (IaC):

 Terraform

 Ansible

 CloudFormation

Containers & Orchestration (Preferred but not mandatory):

 Docker

 Kubernetes

 Helm

API Integrations:

 REST

 SOAP

Monitoring Tools (Any exposure is beneficial):

 Splunk

 ELK Stack

 Prometheus

Security & Networking Basics:

 VPN

 Firewalls

 Access Control

Soft Skills:

 Strong troubleshooting and debugging abilities

 Clear and effective communication skills

 Ability to work collaboratively in Agile environments

 High attention to detail and commitment to quality