DevOps Engineer SMTS/LMTS

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Brief Description Of The Project, Roles And Responsibilities

Salesforce and Google Cloud have embarked on a groundbreaking partnership worth $2.5 billion to revolutionize customer relationship management (CRM) through advanced artificial intelligence (AI). By integrating Google's Gemini AI models into Salesforce's Agentforce platform, we're enabling businesses to harness multi-modal AI capabilities—processing images, audio, and video—to deliver unparalleled customer experiences. Join our team of talented engineers and help us advance the integration of Salesforce applications on Google Cloud Platform (GCP). You will have the unique opportunity to work at the forefront of IDP, AI and cloud computing and contribute to enabling a full suite of Salesforce applications on Google Cloud. You will get an opportunity to build a platform on GCP to enable agentic solutions on Salesforce.

Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to craft solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems.

Responsibilities

• Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages.
• Gain insights into platform incidents and address repeat issues.
• Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals.
• Oversee system monitoring, incident response, and root cause analysis in a timely manner. Solid understanding of logging frameworks and APM tools like Splunk , Prometheus, Grafana.
• Drive continuous improvement initiatives to enhance system reliability and performance.
• Collaborate with development teams and drive reliability/availability improvements.
• Manage deployments, oversee patching and mitigate security vulnerabilities.
• Proactively plan and manage potential risks to ensure system reliability.
• Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly.
• Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.
• Leverage container technologies like Kubernetes and Docker to enhance system reliability and efficiency.
• Monitor, troubleshoot, and resolve production issues, ensuring system availability and performance.
• Collaborate with cross-functional teams to diagnose incidents, improve observability, and drive post-mortem analysis.
• Write clear technical documentation and communicate complex issues effectively with both technical and non-technical stakeholders.
• Develop automation scripts and tooling using at least one object-oriented language (e.g., Java, Python, Go) and one scripting language (e.g., Bash, Python).
• Manage network technologies, including DNS, Load Balancing, TCP/IP, HTTP, and tools like curl and OpenSSL to ensure seamless connectivity.
• Continuously improve system performance, security, and cost efficiency through proactive monitoring and optimizations.
• Proficiency with source control, continuous integration, and testing pipelines.
  
  

Required Skills

• Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.
• Expertise in managing large, fault-tolerant, cloud-hosted systems.
• Proficiency with container technologies like Kubernetes and Docker.
• Proficiency with AWS, GCP or other cloud solutions.
• Excellent communication and collaboration skills.
• Clear technical communication, especially about problems and incidents.
• Proficiency in at least one object-oriented and one scripting language.
• Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl.
• Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects.
• Proven experience managing large-scale, cloud-hosted systems in AWS, Azure, or GCP.
• Strong expertise in Kubernetes, Docker, and container orchestration.
• Solid understanding of networking fundamentals, including DNS, TCP/IP, HTTP, and Load Balancing.
• Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)
• Proficiency in at least one object-oriented and one scripting language.
• Exceptional troubleshooting, problem-solving, and analytical skills, demonstrated in past projects.
• Excellent communication and collaboration skills, with the ability to clearly articulate technical challenges and solutions.
  
  

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.