Pune, MH, India
Information Technology
Other
Mahindra & Mahindra Ltd
Overview
Responsibilities & Key Deliverables
System Management & Oversight
- Oversee the performance, maintenance, and enhancement of:
- Proprietary CRM platform
- Company website and digital assets
- HR Management System (HRMS)
- Ensure system uptime, reliability, and performance optimization.
- Identify and implement process improvements and automation opportunities.
2. Vendor & Partner Management
- Manage relationships with external IT vendors, developers, and service providers.
- Define project scope, timelines, deliverables, and SLAs.
- Monitor vendor performance and ensure adherence to quality standards.
- Negotiate contracts, pricing, and service agreements.
- Coordinate issue resolution and escalation with vendors.
3. Project Management
- Lead IT projects including system upgrades, integrations, and new implementations.
- Develop project plans, timelines, and budgets.
- Ensure timely and cost-effective execution of projects.
- Coordinate with internal stakeholders to define requirements and priorities.
4. Business Alignment & Stakeholder Management
- Collaborate with departments (Sales, Marketing, HR, Operations) to understand system needs.
- Translate business requirements into technical solutions with vendor support.
- Provide regular updates to management on IT initiatives and system performance.
5. Data Security & Compliance
- Ensure data security, backups, and disaster recovery plans are in place.
- Monitor compliance with internal policies and applicable regulations.
- Implement best practices for cybersecurity and access controls.
6. User Support & Training
- Ensure effective user support for CRM, website backend, and HRMS.
- Coordinate training sessions for employees on system usage.
- Maintain documentation for systems, processes, and troubleshooting.
7. Budgeting & Cost Control
- Prepare and monitor IT budgets.
- Optimize IT spending while maintaining service quality.
- Track vendor billing and ensure cost efficiency.
Preferred Industries
Automotive Industry
Automobile
Education Qualification
Masters of Science in Information Tech; Bachelor of Science in Information Tech; Bachelors of Computer Science; Bachelor of Science in Information Tech in Statistics; Bachelors of Computer Science in Statistics; Masters of Science in Information Tech in Information Technology
General Experience
Key Requirements
Education
- Bachelor’s degree in Information Technology, Computer Science, or related field
- MBA or relevant certifications preferred
Critical Experience
Experience
- 6–10 years of experience in IT management or similar roles
- Proven experience managing:
- CRM systems
- Websites / web platforms
- HRMS or enterprise systems
- Strong experience in vendor management and outsourcing environments
Skills & Competencies
- Strong project management and coordination skills
- Excellent vendor negotiation and management skills
- Good understanding of:
- Web technologies (front-end/back-end basics)
- CRM workflows and integrations
- HRMS functionalities
- Strong problem-solving and analytical ability
- Effective communication and stakeholder management skills
- Knowledge of data security and compliance frameworks
Key Performance Indicators (KPIs)
- System uptime and performance metrics
- Project delivery timelines and budget adherence
- Vendor performance and SLA compliance
- User satisfaction and issue resolution time
- Cost optimization and budget management
Preferred Attributes
- Experience working in organizations with custom-built / proprietary platforms
- Ability to work in a fast-paced, cross-functional environment
- Strong ownership mindset and accountability
System Generated Secondary Skills
Job Segment: Automotive
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