400000 - 1000000 INR - Yearly
Information Technology
Full-Time
vSOCBox
Overview
We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi [Onsite: Only based for local candidate]
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi [Onsite: Only based for local candidate]
- End User Technical Support
- Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.).
- Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc.
- Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.).
- System Configuration & Deployment
- Configure laptops and desktops as per IT policy and defined software baseline.
- Ensure proper asset tagging and labeling before system handover to users.
- Join eligible systems to Active Directory based on company policy and user profile.
- Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.).
- Hardware & Peripheral Troubleshooting
- Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.).
- Perform basic network diagnosis. Do internal coordination with Network team if it is network issue.
- Coordinate with OEM/vendor for parts replacement under warranty (if applicable).
- Support for printer maintenance, toner replacement, and troubleshooting printing issues.
- Helpdesk Ticketing and SLA Compliance
- Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent).
- Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user.
- Ensure timely resolution of all tickets within defined SLA timelines.
- Escalate unresolved or delayed issues to the next level in the support hierarchy.
- Asset Management Support
- Maintain and update asset information related to assigned systems and peripherals.
- Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets.
- Support in physical verification, tagging, and reconciliation of IT inventory.
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Email
info@antaltechjobs.in