Engineer - Field IT Support

Overview

Job details

Employment Type:
Full-Time

Location:
Pune, Maharashtra, India

Job Category:
Information Systems

Job Number:
WD30243861

Job Description

Job Title-Engineer - Field IT Support

Location- Pune

Job description

What you will do

Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

Core Responsibilities

Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices).
Provide software support and local infrastructure service support (e.g., server, network and VOIP).
Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned).
Provide virtual Tech Hut services in region.
Execute PC lifecycle management and perform asset management tasks as required by Corporate IT.
Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Johnson Controls Support teams).
Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
Assist compliance teams with audit tasks.
Provide satellite office support and travel for field visits, if needed.
Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner.
Support IT procurement as needed.
Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem.
Manage relationship with Corporate IT.
Deliver Field IT Services in accordance with SLT’s using Johnson Controls Service Management toolset.
Communicate and provide updates to customers.

What we're looking for:
Required

Minimum of 3 years’ experience in a Corporate IT environment.
Associate's degree or equivalent experience in an IT Support role.

Preferred

Previous Corporate IT Support Experience.