Enterprise Technical Support Engineer - SaaS Ops

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, Be Infoblox .

Enterprise Technical Support Engineer - SaaS Ops

We have an opportunity for an Enterprise Technical Support Engineer - SaaS Ops to join our Support/SaaS Ops team in Trivandrum, reporting to the Manager of Enterprise Technical Support. In this pivotal role, you will work closely with cross-functional teams, including Technical Support, Cloud Operations, and DevOps to monitor and report platform and application issues. You will be the technical point of contact and mentor the rest of the team. Previous hands-on experience in all functional areas will be crucial to success in this role.

Be a Contributor — What You’ll Do

• Monitor and support cloud-based network infrastructures
• Analyze and provide inputs to the engineering team from monitoring tools like SysDig, New Relic, and Thousand Eyes
• Act as an incident specialist during any major/critical service-impacting events
• Identify opportunities to modify and add content for training and onboarding while helping bring new NOC agents onto the team
• Make sanity checks, post-SaaS upgrades, and report any issues to Engineering
• Handle customer calls for false positive/cyber intelligence-related customer issues
• Diagnose server or network alerts, events, or incidents
• Write clear and concise customer and interdepartmental communications
• Act as the first responder to all alerts and problem reports while managing communications between departments, handling crisis documentation, and disseminating it after the issue is resolved
• Be on call from time to time since Infoblox is a 24x7x365 organization—shifts and work on holidays may be required

Be Prepared — What You Bring

• 1+ years of experience in monitoring/support role with knowledge of cloud-native SaaS products
• Experience resolving client requests in a timely manner using strong troubleshooting skills
• Dependability and strong teamwork and communication
• Solid knowledge of TCP/IP and networking protocols
• Good understanding of DNS and DHCP protocols
• Excellent time management, organizational, customer service, and verbal and written communication skills
• Understanding of one or more operating systems (Microsoft/Linux) is desirable
• Working knowledge of L2, L3 devices
• Knowledge of tools like Thousandeyes, NewRelic, and Sysdig and scripting skills are all a plus
• Bachelor’s degree or relevant experience is required

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months: Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process.

One Year: Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas.

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

#LI-SS3

#LI-Hybrid