EY - GDS Consulting - AI And DATA - Insurance Data Architect - Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

JD for Data Service – Delivery Manager

Responsibilities:

• Responsible for end-to-end management of Production support/Application Development Delivery for a portfolio of customers.
• Be the go-to person for solutioning, RFP and for managing production support for customers.
• Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols.
• Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.
• Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholders.
• Provide up to date management reporting on regular basis to internal and external stakeholders.
  
  

Requirements:

• 10 to 14 years of IT experience with 6+ years of working in a playing role as Service Delivery Manager for large customer or multiple mid-sized customers.
• Service Management- Managing Prod environment, incident / ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management.
• A fair degree of technical understanding of Data Programs, Data and Analytics concepts.
• Performance and Quality Management: Define process around performance management on production environment, regular reporting on performance / quality with internal / external stakeholders.
• Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principle, solid resource planning and problem-solving skills.
• People Management- Managing team morale and building a high energy, high performance team. Plan and execute people rotation, training, and mentoring.
• Strong knowledge in SLA Management, Incident/response tools and Release management.
• Good understanding of Devops tools/practices, monitoring tools and automation suites.
• Excellent interpersonal skills and communication skills.
• Strong understanding of different organizational functions in an IT Services company
  
  

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