Global Technical Support Engineer

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Global Motion Support Manager - LEAP




Your role and responsibilities:

In this role, you will provide second-line technical support for our life expectancy analysis program (LEAP), focusing on hardware/software related issues and test data quality. ABB Ability™ LEAP is ABB’s advanced condition monitoring program that helps customers maximize reliability of high voltage machines.

You will work closely with internal and external customers, ensuring timely and cost-effective solutions that drive customer satisfaction. Along the way, you will gain expertise in LEAP test equipment and data quality.

The work model for the role is: Hybrid

This role is contributing to the motors and generators business line in Motion Service division in AMEA region. Main stakeholders are global LEAP product management, center of expertise, LEAP analysis team and local service units.

You will be mainly accountable for:

• Providing technical advice and troubleshooting support for LEAP test procedures to field service engineers globally within ABB Motion Services.
• Analyzing information from our databases, identifying the patterns and trends, and know-how accumulation, by writing FAQs for common issues.
• Displaying clear understanding of sense of urgency and care in your own area of responsibility and communicating effectively with stakeholders.
• Recognizing and analyzing technical problems, collaborating with key stakeholders to deliver solutions.
  
  

• Degree in relevant engineering preferably, electrical engineering.
• 3-5 years of work experience in the high voltage diagnostic testing and independent handling of high voltage testing equipment.
• Knowledge of the construction of high voltage machines is desirable and will be considered a plus.
• Knowledge of insulation systems used in high voltage machines is desirable and will be considered a plus.
• You are at ease communicating in English and have ability to work in a global team environment.
  
  

ABB Motion Services helps customers around the globe by maximizing uptime, extending product life cycle, and enhancing the performance and energy efficiency of electrical motion solutions. We enable innovation and success through digitalization by securely connecting and monitoring our customers’ motors and drives, increasing operational uptime, and improving efficiency. We make the difference for our customers and partners every day by keeping their operations running profitably, safely and reliably.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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