IN-Senior Associate_Salesforce Business Analyst_SFDC_Advisory_Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

The Business Systems Analyst plays a key role as subject matter expert and technical consultant throughout the lifecycle of Salesforce.com applications used by Business Units and Administrative functions across the company. 

Business Systems Analysts are responsible for supporting the end to end implementation of projects and solutions from analysing and documenting business and system requirements, preparing solution proposals, translating requirements into functional specifications, supporting build deliverables, planning and performing test activities, providing end-user training and creating end-user documentation, through to deployment, stabilization and steady state support. 

The Business Systems Analyst will possess a unique blend of technical, business, application and people skills, have the ability to effectively prioritize work assignments, work in a team environment and will possess excellent problem-solving skills.

Desired Skills

• Possesses strong knowledge/experience in Salesforce Sales or Service business processes and use cases.  
• Good understanding of AppExchange products/solutions and appropriately suggest for desired use cases 
• Salesforce Marketing Cloud/Pardot and Integration skills are added advantage
• Excellent Knowledge of Salesforce.com application (Both Sales and Service Cloud preferred) Formal Salesforce.com certifications strongly preferred
• Understanding of all Salesforce Lightning & lightning components and basic understanding of Salesforce Object and relationships, Apex, Visualforce Pages, Triggers, Workflows rules, Page layouts, Record Types, process builder etc.
• Detail oriented ability to translate business and user requirements into detailed system requirements that are actionable by development team 
• Ability to influence others to achieve results through strong interpersonal skills. 
• Excellent organization and problem-solving skills 
• Clear spoken, business writing, and communication skills across global client base and teams 
• Strong Sense of urgency
  
  
  

Key Responsibilities

• Document and design current and future Salesforce.com enabled solutions and drive all relevant business analysis to ensure the most effective recommendations are made for successful solution and project plan completion.
• Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization as well as global cultures; Ability to interpret technical documentation to meet business needs. Correctly identifies system / functional interdependencies.
• Demonstrates ability to effectively work both independently and within cross functional project teams.Seen as a cross functional process and subject matter expert.
• Accurately translating Business Requirements into detailed Salesforce.com functionality requirements. High aptitude for interpreting technical documentation as well as authoring or updating documents as needed (Functional Designs, Business Process Designs). 
• Ability to self-manage multiple deliverables within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement complex enterprise level solutions.
• Extensive experience interpreting user needs and writing or editing functional specifications for new systems, systems changes and / or system enhancements; Has the ability to present ideas in a focused and concise manner. Ability to create compelling business justification for recommended direction and design.
• Demonstrates leadership skills by mentoring more junior level staff and leading meetings.
• Creates and executes complex test scenarios and scripts, provides training to end users and responds to critical production support requests.
• Assist project managers in developing project plans, executing project tasks and communicating issues and status in a timely manner
  
  
  

Mandatory Skill Sets

Salesforce Sales/Business Analyst

Preferred Skill Sets

Experience with Banking sector in Manufacturing/Retail/Insurance

Years Of Experience Required

4-7

Education Qualification

B.Tech/B.E./MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Bachelor of Engineering

Degrees/Field Of Study Preferred

Certifications (if blank, certifications not specified)

Required Skills

Salesforce

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date