Internal Firm Services - Technology - Applications - Business Analyst- Manager

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In emerging technology at PwC, you will focus on exploring and implementing cutting-edge technologies to drive innovation and transformation for clients. You will work in areas such as artificial intelligence, blockchain, and the internet of things (IoT).

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Professional certifications like CBAP (Certified Business Analysis Professional), PMI-PBA, or Agile certifications (CSPO, PMI-ACP).

Bachelor’s degree in Computer Science/ Computer Application/ Business Administration/ Information Technology, or related fields.

Knowledge of software development life cycle (SDLC).

Experience working in cross-functional or global teams.

Ability to manage multiple priorities and meet deadlines.

Key Responsibilities

• Oversee the end-to-end lifecycle of the application portfolio, including assessment, rationalization, integration, and retirement of business applications. Conduct detailed business process analysis and mapping.
• Collaborate with business stakeholders to gather, analyze, and validate business requirements. Engage with business leaders and stakeholders to understand evolving business needs, align application investments, and identify opportunities for portfolio enhancement.
• Work closely with project managers, developers, quality assurance, and other teams to ensure successful delivery of solutions. Perform gap & risk analysis and feasibility studies.
• Leverage business analysis methodologies and tools to ensure that application solutions are designed, implemented, and maintained in alignment with strategic objectives. Document workflows, use cases, and system requirements using appropriate tools and standards.
• Utilize Solution Manager or equivalent platforms to document, design, and manage application solutions and related processes. Translate business needs into clear and detailed functional specifications and user stories.
• Champion data-driven decision-making by analysing application usage, performance, and value to the business, recommending optimizations where needed.
• Foster cross-functional collaboration to ensure seamless integration and interoperability across the application ecosystem.
• Promote best practices in application governance, risk management, and compliance. Stay updated on industry trends, standards.
• Lead, mentor, and develop a team of business analysts to deliver high-quality solutions within a hybrid work environment.
  
  

Desired Skills And Abilities

• Strong understanding of business structure, processes, and IT systems.
• Ability to present information in an influencing manner to senior leadership and all business stakeholders.
• Ability to provide creative solutions and Analytical decision making.
• Experience with Business Process Model and Notation, Flowcharts.
• Stakeholder management.
• Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales.
• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.
• Proven experience as a Business Analyst or similar role for 7+ years.
• Proficient in requirement gathering techniques and documentation.
• Familiarity with Agile and Waterfall project methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to translate complex business needs into clear technical requirements.
• Experience with tools such as JIRA/ Confluence/ ServiceNow, MS Visio, or other modelling/ documentation tools.