IT Administrator

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices in San Diego, Dallas, Washington, D.C., Boston, Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X and Instagram.

We are opening a new office in India and are seeking an IT Administrator to provide onsite technical support and ensure smooth IT operations. This is a hands-on role where you will be the first point of contact for IT needs, supporting both local and global teams.

What You’ll Do:

• Provide onsite IT support for our India office, including troubleshooting hardware, software, and network issues.
• Set up and maintain laptops, desktops, and peripherals for employees.
• Manage user accounts, permissions, and security policies via Microsoft Active Directory / Azure AD.
• Support collaboration tools such as Microsoft 365, Teams, and Outlook.
• Configure and maintain office network infrastructure (Wi-Fi, VPN, firewalls).
• Support onboarding and offboarding processes, ensuring smooth IT setup for new hires
• Monitor and manage IT asset inventory for the India office.
• Partner with Shield AI’s global IT team to align with company-wide standards and security practices.
  
  

Required qualifications:

• Proven hands-on IT support or systems administration experience.
• Strong knowledge of Windows operating systems and the Microsoft 365 environment.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and a customer-focused approach.
• Ability to work independently in a small-office/startup environment.
  
  

Preferred Qualifications:

• Basic understanding of office networking (Wi-Fi, VPN) and ability to coordinate with vendors/global IT for advanced issues.
• Experience supporting AV/meeting room setups.
• Prior experience in a global or distributed company.
  
  

Our international team members are employed through our Employer of Record (EOR) and receive a comprehensive international benefits package on top of base salary. For full details on compensation and benefits, please consult your talent acquisition partner.