IT Analyst, Business Solutions (Lending Applications) - req33988

IT Analyst, Business Solutions (Lending Applications)

Job #: req33988

Organization: World Bank

Sector: Information Technology

Grade: GE

Term Duration: 2 years 0 months

Recruitment Type: Local Recruitment

Location: Chennai,India

Required Language(s): English

Preferred Language(s)

Closing Date: 8/20/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. Established in 1944, the World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform. The ITS mission is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. ITS is on an Agile transformation journey, reshaping all aspects of the operating model to increase and accelerate value creation.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

WBG Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial & HR services, which include Human Resources, Corporate Finance, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional finance (handling donor contributions from inception to the point of final disbursement, including IDA, Financial Intermediary Funds and Trust Funds). ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs. The ITSFI team is accountable for the implementation of the ITS Strategy supporting WBG core finance business processes.

As a unit within the ITSFI department, ITSFT unit enables key functions of the WBG Finance and Accounting vice-presidency and its corporate partners such as financial management, payments and disbursements, new lending product deployment, financial accounting, institutional analytics, and external reporting. The unit also operates and evolves WBG ERP and the external client digital banking platform and supports WFA financial technology innovation.

Domain: Corporate Finance & Accounting

Strategic Context

Investments in the Corporate Finance and Accounting Domain will enable the scale-up of WBG operations by integrating key outcomes from the Aria, Libra, and blockchain initiatives. These investments will support the Evolution Roadmap priorities by enhancing operational efficiency by simplifying business processes to enable more efficient use of funds and improving financial controls. The World Bank Group's Finance ERP modernization project will enhance financial management capabilities, reduce operational risk, and increase agility. Project Libra will modernize the Bank's loan ecosystem, streamline and automate loan processes, and incorporate innovations such as AI, OCR, and Blockchain, ensuring greater flexibility, scalability, and adaptability. Adopting blockchain technology will optimize and digitize end-to-end business processes, providing full traceability, immutable audit trails, and efficient data management. These strategic initiatives will position the WBG at the forefront of financial innovation, promoting sustainable development and financial stability.

Key Priorities

• ARIA – ERP renewal
• LIBRA – loans landscape renewal
• FUNDSCHAIN – disbursement traceability
• Use of Artificial Intelligence to gain efficiency
  
  

Roles & Responsibilities

ITSFT is seeking an experienced and motivated independent contributor IT professional, with in-depth expertise on architecting and managing WB lending solutions and applications with the following responsibilities. The selected candidate will support and maintain the core WB Lending application and support the business partners.

Key Responsibilities

• Product Ownership & Value Delivery
• Backlog Management and Prioritization
• Prioritize features and enhancements that deliver maximum value to business stakeholders in Chennai, Washington DC, and globally ensuring alignment with the World Bank’s strategic objectives and the evolving needs of the lending business.
• Own and manage the product backlog, translating high-level business requirements into detailed user stories with clear acceptance criteria and Definition of Done (DoD).
• Continuously refine and prioritize the backlog based on business value, user feedback, risk, and technical feasibility, ensuring that the most critical needs are addressed first.
• Iteration Planning and Delivery Oversight
• Lead iteration/sprint planning sessions, ensuring that the development team understands the business context and priorities.
• Accept or reject deliverables based on rigorous reviews against user story acceptance criteria and DoD, ensuring quality and business alignment.
• User Acceptance and Change Management
• Develop and execute user acceptance testing (UAT) plans, engaging business users in validating solutions.
• Champion change management, ensuring that new features and changes are well-communicated, adopted, and deliver intended business outcomes.
• Domain Expertise in Lending Operations
• Business Process Leadership
• Function as the subject matter expert (SME) for development bank lending operations, with deep understanding of loan origination, disbursement, debt servicing, and financial books closing & reporting processes.
• Lead or participate in business process mapping, fit-gap analysis, and solution design sessions, ensuring that system enhancements are grounded in real-world lending practices and regulatory requirements.
• Stakeholder Engagement and Advocacy
• Build strong relationships with business stakeholders, acting as their advocate within IT and vendor teams.
• Facilitate workshops, interviews, and feedback sessions to capture evolving business needs, pain points, and opportunities for process improvement.
• Regulatory and Compliance Alignment
• Ensure that all product features and changes comply with World Bank policies, lending regulations, and data governance standards.
• Proactively monitor changes in the regulatory landscape and assess their impact on the lending platform.
• Agile Leadership and Continuous Improvement
• Agile Champion
• Foster an agile mindset within the team, promoting iterative delivery, continuous feedback, and adaptive planning.
• Lead retrospectives and process improvement initiatives, driving higher team performance and product quality.
• Support project planning, progress monitoring, and reporting. Manage risks, dependencies, and resource allocation in collaboration with business and technical leads.
• Metrics and Value Tracking
• Define and track key performance indicators (KPIs) for the product, such as user satisfaction, business process efficiency, and system reliability.
• Use data-driven insights to inform prioritization and demonstrate the value delivered to the business.
• Technical Oversight and Solution Quality
• Technical Liaison
• Bridge the gap between business and technical teams, ensuring that business requirements are translated into robust, scalable, and maintainable technical solutions.
• Collaborate with architects and developers to ensure solutions are aligned with WBG enterprise architecture, security, and integration standards.
• Quality Assurance
• Review technical specifications, test plans, and deliverables to ensure they meet business needs and quality standards.
• Lead root cause analysis and resolution of complex system issues, leveraging domain knowledge to guide troubleshooting and solution design.
• Operational Support & Continuous Improvement
• Operational Support
• Respond to day-to-day operational queries and system issues. Troubleshoot and resolve issues across application layers, coordinating with technical experts and support teams as needed.
• Continuous Improvement
• Stay abreast of emerging technologies and market trends. Experiment with new tools and solutions that align with organizational goals and recommend process improvements for efficiency and quality.
• Data Governance and Security
• Ensure compliance with WBG data governance and information security standards. Consult with Information Security (OIS) during all stages of software development and support incident response as required.
• Leadership and Influence
• Mentorship and Knowledge Sharing
• Mentor business analysts and team members in both product management and lending domain best practices.
• Promote a culture of knowledge sharing, continuous learning, and professional development within the team.
• Vendor and Partner Management
• Coordinate with external vendors and partners onsite and remote teams, providing the required guidance, ensuring that their deliverables meet WBG standards and business expectations.
• Negotiate priorities, timelines, and deliverables, holding partners accountable for quality and value.
  
  

Selection Criteria

• Master’s degree with a minimum of 3 years of relevant experience or Bachelor’s degree with minimum of 5 years of relevant experience.
• Minimum 2 years’ Experience as a technical lead responsible for system design and implementation of Development Bank’s Lending applications.
• Strong experience in implementing and supporting custom developed mission critical solutions on enterprise platforms such as SAP (on-prem), Azure, .Net, and Camunda platforms and integrating with upstream and downstream applications.
• Proven experience as a Product Owner or similar role in the lending domain, preferably within development banks or financial institutions.
• In-depth understanding of development bank lending platforms, business processes such as Loan Origination, Disbursements, Billing, Receipts, Hedging and Accounting
• Demonstrated technical and functional expertise in SAP Financials, specifically with General Ledger and Special Purpose Ledgers.
• Proven ability to create detailed technical documentation, including low-level design documents, unit test plans, and test cases.
• Hands-on experience in full software development lifecycle for financial applications, including design, development, system integration and operational support.
• Skilled in optimizing code and ensuring compliance with the bank’s coding standards.
• Capable of supporting various testing phases, such as unit, integration, and user acceptance testing.
• Able to assist with the preparation of documentation and artifacts required for OIS (Office of Information Security) and ICFR (Internal controls for Financial Reporting) clearance.
• Demonstrated experience in agile delivery and management using tools such as ADO, project management, and cross-functional team leadership.
• Excellent analytical, problem-solving, and communication skills.
• Ability to prioritize and manage multiple demands from a large and diverse user base.
  
  

Desirable Skills

• Experience with data warehouse support and reporting solutions.
• Familiarity with WBG systems, standards, and compliance requirements.
• Experience in using business intelligence and data analytic & visualization tools such as Power BI/Tableau.
• Knowledge of /exposure to BPM and business rule engine tools such as Camunda
• Experience in vendor management and contract oversight.
  
  

Core Competencies

• Deliver Results for Clients: Contributes to delivery of results for client on sophisticated issues. Sets ambitious goals that align with the WBG mission and is always looking to improve. Understands clients’ most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, finding, and advising of risks, and delivering results for clients.
• Collaborate Within Teams and Across Boundaries: Keeps others fully informed to ensure integration and work consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to advise on decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.
• Lead and Innovate: Brings new and different insights. Applies critical thinking to current approaches, identifies areas for improvement, and tries novel solutions that get results. Considers own behavior in context of WBG’s values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same.
• Create, Apply and Share Knowledge: Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions. Contributes to the department’s and WBG’s body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Build personal and professional networks within and beyond the work group.
• Make Smart Decisions: Uses available data and makes prompt decisions. Looks for and analyzes facts, data, and lessons of experience to support sound, logical decisions about own and others’ work. Applies cost/benefit analysis to meet work program objectives. This contributes to decision making by providing relevant risk analysis. Shows initiative when vital and makes decisions promptly within own area of responsibility.
• Client Understanding and Advising: Looks at issues from the client’s perspective and takes action beyond normal expectations to ensure client satisfaction. Analyzes situations and determines alternative or creative scenarios and approaches to add value to the business in new and different ways.
• Learning Orientation: Stays abreast of new trends and developments in own specialty area as well as what is occurring in the broader industry. Obtains training as needed to remain current on technical expertise. Exposes self to increasingly more challenging projects and opportunities to learn.
• Broad Business Thinking: Maintains an in-depth understanding of the long term implications of decisions both for department and the client’s business. Ensures that decisions are supported by relevant stakeholders as well as sound performance data.
  
  

Job Specific Competencies

• Business Function Knowledge: Assesses the needs of primary business functions and the impact on business functional requirements prior to taking action. Suggests technical solutions for business functions and implements action plans to improve ongoing business performance in ways that minimize day-to-day disruption of operations.
• Business Process Knowledge: Defines routine, integrated processes. Documents processes using basic formal process charting techniques. Seeks guidance on aspects of process that are out of immediate scope. Applies process definitions and flows to work performed. Identifies process bottleneck and contributes suggestions for process improvement.
• Business Requirements Analysis: Gathers information to expand working knowledge of the business or product supported to include key processes and operational aspects that impact successful execution of business functions. Develops working knowledge of current technical design for own area of work or responsibility.
• Project Management (ITS): Identifies the primary tasks involved in project management. Applies project management elements of phase, activity, task and deliverables, as well as task dependencies. Defines and tracks own activity within a project. Demonstrates proficiency in the use of project administration tools
• Systems Thinking: Investigates the critical relationships among primary business, technology and systems platforms. When necessary, seeks advice and guidance on the linkages between those three areas. Devises approaches that recognize the interdependencies of key system components.
  
  

WBG Culture Attributes

• Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
• Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
• Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.
  
  

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC , including our values and inspiring stories.