IT Analyst, Client Change Management & Learning - req33523

IT Analyst, Client Change Management & Learning

Job #: req33523

Organization: World Bank

Sector: Information Technology

Grade: GE

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Chennai,India

Required Language(s): English

Preferred Language(s)

Closing Date: 6/30/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

ITSBA Context

The ITS Business Administration Department (ITSBA) is a central pillar in the World Bank Group's IT, responsible for managing the business of ITS. ITSBA serves as a strategic catalyst, navigating IT transformation, endorsing agile and lean methodologies, and sculpting the IT workforce blueprint. It champions stringent governance, proactive risk management, and unwavering compliance with policies and standards, while also ensuring meticulous financial oversight of IT resources. ITSBA is the driving force behind organizational change and transformation efforts, instilling a culture of innovation and continuous learning. ITSBA is responsible for equipping the IT workforce with the necessary skills to address both present and future technological advancements and managing strategic sourcing and vendor management.

The Department Encompasses Several Key Areas

• Strategy and Advisory
• Governance and Business Management
• Financial Management
• Transformation Management and Enterprise Change Management
• Workforce Management, Learning, and Knowledge Management
• Sourcing and Vendor Management
• Communication Management, Partnerships, and Staff Engagement.
  
  

ITSPE Context

Within the ITS Vice Presidency, the ITSPE unit plays a vital role in ensuring that the ITS workforce is aligned with the WBG's strategic goals and priorities. ITSPE is responsible for four key areas: talent management, employee engagement, workforce management, and workplace management.

The Learning and career development Analyst will support the talent and learning team operations to deliver the unit goals in talent, learning and career development goals. The position will report to the Manager of ITSPE.

Roles And Responsibilities

• Lead and Support Skills Refresh program planning, design and implementation with a focus on technical topics. The Skills Refresh Program is the anchor program for ITS staff development.
  
  

oDesign and implement learning activities of all formats, following the ADDIE model, for the Skills Refresh Program, focusing primarily on technical topics.

oLead Stakeholder Engagement with ITS subject matter experts (SMEs) and departmental Learning Connectors to ensure the relevance and quality of the learning content.

oProvide guidance and advice to ITS teams and staff on technical learning opportunities and resources.

oManage vendors, procurement, and budget.

oAct as back-up learning admin as per needed. [add bullets]

• Manage Research and Advisory (R&A) Services Managing Research and Advisory services for Gartner, Forrester and IDC to ensure that ITS staff have access to resources, trusted insights, strategic advice, and tools to make informed decision on Business & Technology.
  
  

oProvide guidance and support to ITS users on accessing and using Research and Advisory services/resources from Gartner, Forrester and IDC.

oAct as a liaison and advisor between ITS users and the vendors and facilitate the contract renewal process.

oRecommend and develop new Research and Advisory products based on user feedback and needs.

oMonitor and evaluate the usage and effectiveness of the Research and Advisory services using various tools and tactics.

oCreate and update Research and Advisory services profiles and communicate the latest research, webinars and events to relevant staff.

• Support ITSPE team leads on initiatives around ITS Career architecture, ITS Jobs and competency profiles, in close collaboration with WBG HR teams.
• Lead and support other upcoming projects/initiatives under the strategic areas of ITSPE: talent management, people engagement, workforce management, and workplace management.
  
  

Selection Criteria

• Masters’ degree in a relevant field (Education and Experience Requirements: e.g., information technology, information management, learning, communications or other related field) and 2 years of relevant experience or bachelor’s degree and 3 years of experience
• Understanding of Information Technology and landscape
• Experience in Adult Learning principles and human centered approach to learning and instructional design, for example understanding ADDIE model
• Appreciation of modern learning practices and technology to improve learning experience
• Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural environment. Ability to develop solid relationships with key stakeholders and build productive partnerships.
• Strong analytical & research skills
• Effective project management, organizational abilities, and meticulousness
• Excellent written and verbal communication
• Strong experience with learning management tools in large multi-cultural organizations (OLC/LMS)
• Experience in managing vendor and PO management
• Use Excel and/or Tableau to organize, and present data for decision making, an added advantage
• Proficient in Microsoft O365, as well as other collaboration and productivity tools.
  
  

Behavioral Competencies

Deliver Results: Sets challenging goals that align with the WBG mission and is always looking to improve; Understands clients’ most pressing challenges and contributes to solutions; Takes personal responsibility for producing high quality work, identifying and informing of risks, and delivering results for clients.

Collaborate Within Teams and Across Boundaries: Keeps others fully informed to ensure integration and work consistency; Seeks and listens to input from others to inform their own decision making and openly shares information; Frames thinking/actions with a WBG corporate perspective in mind.

Client Understanding and Advising: Looks at issues from the client’s perspective and acts beyond expectations to ensure client satisfaction; Analyzes situations and determine alternative or creative scenarios and approaches to add value to the business in new and different ways; Works within the team and with other specialty areas to define client needs and develop the best approach to meet client needs; Helps clients understand complicated issues by describing the issue and solutions in a concise way that clients can easily understand; Sees how ideas and best practices from other specialties can be adapted or applied to address client issues.

Broad Business Thinking: Maintains an in-depth understanding of the long-term implications of decisions both for department and client’s business; Ensures that decisions are supported by relevant stakeholders as well as sound performance data. Effectively communicates recommended changes to clients and how they will affect their business using the client’s own terminology with limited jargon while attempting to minimize day-to-day disruption of operations.

Learning Orientation: Stays abreast of new trends and developments in own specialty area as well as what is occurring in the broader industry; Obtains training as needed to remain current on technical expertise; Exposes self to increasingly challenging projects and opportunities to learn; Tracks developments in the field through readily available sources and by maintaining active involvement with relevant industry, user and vendor associations.

WBG Culture Attributes

• Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
• Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
• Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.
  
  

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC , including our values and inspiring stories.