IT Analyst I. - FSE & Chatbot

Job Description

1. Responsibilities

IT Business Analyst I . – FSE & Chatbot role is an integral part of the Product Teams in the Agile Software Delivery Process. This role enriches the team in the areas of Requirements Engineering, Continuous Testing and Production Support.

Requirements Engineering

• Refinement of Technical User Stories and Features
• Methodical support in generating ideas with Product Owners and Subject Matter Experts
• Determination, documentation, checking & coordination and management of requirements
• Definition of acceptance criteria
• Definition of the integration points with other systems and communication of the effects of possible system changes in cooperation with other teams
• Contribution to the definition of wireframes and visual designs
• Support of the global development teams in clarifying requirements

• Visual representation of business processes
• Support in estimating efforts for new developments and improvements
• Knowledge transfer for new and changed functions for the change management process

Continuous Testing

• Quality assurance of the implementation of technical and functional requirements
• Planning and execution of tests
• Definition of test conditions and scripts
• Support in setting up test automation
• Analysis of test results

Production Support

• Successful processing of customer and dealer inquiries for troubleshooting and changes as part of the AGCO IT incident process
• Defect analysis and support of the development team in troubleshooting
• Monitoring of the system uptime

General

• Active participation and preparation for agile ceremonies such as Product Increment Planning, Sprint Planning, Refinements, Sprint Reviews and Retrospectives
• Responsibility for compliance with all AGCO guidelines by all employees and teams, as well as compliance with all control processes and standards

2. Reporting Line

• Reports to Digital Product Lead, Ana Vier

3. Authorizations and Accountabilities

4. Qualifications

• Bachelor`s / Master`s degree in computer science, IT, engineering or equivalent education
• Several years of professional experience (approx. 5-7 years)
• Relevant experience in software development
• Knowledge of agile methods is an advantage
• Knowledge on Salesforce Data Cloud and/or AgentForce is a plus.
• Knowledge of integration testing tools (e.g. Postman)
• Knowledge of data import/export tools
• Experience in requirements engineering, testing and production support is required.
• Analytical comprehensive thinking
• Good communication skills in spoken and written English
• Independent and solution-oriented behavior
• Strong analytical, and problem-solving skills
• Excellent communication skills and team-player attitude as well as the ability to interact with IT departments and any level of management
• Successfully influencing different groups and teams in a complex environment