IT App Dev Engineer, Astro

Description

We are looking for a Senior Salesforce/AWS IT Analyst who will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. The engineer will provide technical support to ensure a smooth customer experience.

Key job responsibilities

Respond to customer inquiries in a timely manner, addressing issues with Salesforce and AWS

• Monitor customer service areas to identify potential system issues that could impact customer experience
• Complete setup and configuration of Salesforce customer accounts and configurations
• Maintain and improve existing Salesforce and AWS applications and processes
• Implement changes to applications within Salesforce and AWS
• Develop requirements and specifications to meet customer needs
• Install, configure, and test new applications, software, and hardware in a timely manner
• Develop and execute effective system maintenance plans
• Consult with stakeholders on application performance, scalability, and usability
• Ensure compliance with security protocols for Salesforce and AWS systems
• Resolve system problems efficiently
  
  

Basic Qualifications

Excellent problem-solving and communication skills

• Salesforce Administrator, Developer I certification or equivalent experience
• 4+ years of relevant hands-on experience on Salesforce configurations, coding, and building integrations
• Experience using Salesforce data tools (Data Loader, Workbench, DemandTools, Eclipse Force.com IDE, Informatica)
• Experience with Salesforce change management (Visual Studio Code, GitHub version control)
• Experience with Scrum/Agile methodologies
• Technical design and implementation experience, including Service cloud lightning, Sales cloud lightning, Marketing cloud lightning or Pardot lightning, and other tools
• Working knowledge of AWS environments
• Experience with configuration and customization of Salesforce applications
• Knowledge of Salesforce APIs and integrations
• Familiarity with AWS services such as EC2 and S3
• Ability to collaborate with vendors, project teams, and stakeholders
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Strong organizational and analytical skills
• Knowledge of best practices in writing and documenting technical procedures
• Expertise in developing run books and training materials
• Proficient in creating workflows, SOPs, and technical diagramming
• Proficient in using software tools such as SharePoint, MS Word, and Visio for creating publication-ready documents
• Advanced Excel skills (Macro, Pivot Tables, VLOOKUP).
• Bachelor's degree in Computer Science/Engineering or related field
  
  

Preferred Qualifications

Experience owning integrations or large-scale migrations

• Salesforce Application Architect Certification
• Experience developing in Salesforce technologies such as Apex, Lightning Design, and/or LWCs, Visualforce page
• Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams
  
  

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Company - ADCI HYD 13 SEZ - H84

Job ID: A3054770