Bangalore, Karnataka, India
Information Technology
Full-Time
Thermo Fisher Scientific
Overview
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Summary:
We are seeking a highly motivated and experienced individual to join our Middle East Africa IT team. The ideal candidate will have a solid grasp of CRM, Digital Marketing, and E-commerce processes and platforms. This role will be instrumental in driving digital transformation in the commercial and marketing domain.
Key Responsibilities:
Standard (Mon-Fri)
Environmental Conditions
Office
Job Summary:
We are seeking a highly motivated and experienced individual to join our Middle East Africa IT team. The ideal candidate will have a solid grasp of CRM, Digital Marketing, and E-commerce processes and platforms. This role will be instrumental in driving digital transformation in the commercial and marketing domain.
Key Responsibilities:
- Process Analysis: Conduct in-depth analysis of existing processes to identify areas for improvement and optimization.
- Requirement Gathering: Elicit, document, and validate functional requirements ensuring alignment with business objectives.
- Solution Design: Collaborate with technical teams to design and implement effective IT solutions that support Commercial operations, particularly in CRM, Digital Marketing, and E-commerce.
- Testing and Validation: Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
- Documentation: Build and maintain comprehensive documentation, including user manuals, training materials, and process flow diagrams.
- Collaborator Management: Effectively communicate with collaborators at all levels, encouraging positive relationships and addressing their concerns.
- Commercial Technologies Expertise: Demonstrate in-depth knowledge of Salesforce (SFDC) and relevant digital technologies, such as marketing automation, e-commerce platforms, and customer service tools.
- Operations: Offer and assist with user training as needed, encompassing root cause analysis, incident management, and process improvement
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 6 to 8 years of experience as an IT Business Analyst, preferably in a Commercial domain with a focus on CRM, Digital Marketing, and E-commerce.
- Expertise in Salesforce (SFDC) and relevant digital technologies.
- Solid understanding of Commercial processes, including customer relationship management, sales, marketing, and online sales channels.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Experience with business process modeling tools (e.g., Visio).
- Knowledge of Agile methodologies and project management tools.
- Experience with data analysis and reporting tools related to CRM, Digital Marketing, and E-commerce metrics.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
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