IT&D Manager, End State Architecture & White Spaces

Information Technology & Digital

About the role

The IT&D Manager – End State White Spaces is a key discovery, analysis, and insight role within the Sales Simplification & Transformation agenda. The role is responsible for identifying and articulating true Sales white space opportunities between the current Sales technology landscape and the desired future Sales north star architecture.
White spaces are identified through industry benchmarking and external best practice comparison, highlighting gaps not only in features, but across Sales workflows, process orchestration, data enablement, automation, and technology patterns. The focus is on identifying what is missing in the end to end Sales experience, rather than refining or optimising existing solutions.
The role translates architectural intent and external benchmarks into clear capability gap statements and opportunity areas, ensuring that missing or under developed capabilities are surfaced early and framed objectively. It plays an important role in preventing incremental, feature driven change and instead driving progress toward meaningful, differentiated Sales capabilities.
This role is intentionally hands on and analytical, operating at the intersection of Sales processes, technology, data, and architecture, with strong engagement across IT&D teams, and external experts, vendors, and industry forums

Your responsibilities

Constantly validate against industry best practices to Identify architecture and capability white spaces between current and target Sales ecosystems.
Produce clear gap assessments, of Sales IT and Data, and drive recommendations aligned to simplification and financial principles
Partner closely with IT&D Architecture and IT&D capability teams to ensure white space insights align with the Sales target state
Support definition of capability maps, integration flows, and dependency views across Sales systems
Work with Tech capability and Transformation leads to ensure solutions align with global standards
Contribute to the rationalisation of duplicated tools, legacy solutions, and local customisations
Document and maintain architecture artefacts (capability views, option papers, decision inputs)
Support governance forums by providing evidence based analysis to inform standardise / redesign / retire decisions
Ensure white space solutions consider process, data, analytics, and technology impacts togethes, Support governance decisions with evidence based analysis

The experience we're looking for

6-8 Years of experience in a similar role & industry
Strong commercial & financial acumen
Structured, analytical mindset with strong attention to detail
Advanced communication, Ability to translate complex Sales and technology concepts into clear, structured, business relevant insights
Comfort working across multiple stakeholders and ambiguity
Bias towards standardisation, reuse, and simplification
Curiosity and external orientation, with interest in industry best practices and emerging Sales patterns

Critical experience for role (approx. 3):
End to end Sales process and system understanding
Solid understanding of Sales workflows and capabilities across RGM, TPM, execution, analytics, and how systems and data interact across the Sales landscape.
White space and gap analysis experience
Proven experience working with Architecture or IT capabilty teams to identify capability gaps, missing workflows, or structural limitations and frame them as opportunity areas alined with sales target architecture/north star and following strong financial/TCO optimisation principles.
Cross functional collaboration in IT environments
Experience working across Architecture, Data, and Technology teams to support discovery, analysis, or early stage transformation initiatives.

Preferred experience for role: Industry benchmarking and external best practice exposure
Experience using industry benchmarks, peer comparison, vendor input, or external research to identify missing workflows, operating patterns, or capabilities in Sales environments.

Capability led and workflow centric thinking
Demonstrated ability to think beyond tools or features, focusing instead on end to end Sales journeys, process orchestration, and enablement gaps.

Exposure to large scale Sales or Commercial transformation initiatives
Experience supporting discovery or analysis phases of transformation programmes aimed at Sales modernisation, simplification, or digitisation.
Awareness of AI enabled commercial capabilities, analytics and trends

The skills for success

What we offer

Equality