IT Demand & Portfolio Manager

Job Location: Pune

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The Demand & Portfolio Manager:

• Works in close partnership with the Area & Platform Leaders to shape and prioritize Business needs based on Business & IT Strategy
• Acts as a true Ambassador of the IT Strategy and the Target Architecture implementation in the India region
• Promotes local legacy solution decommissioning, minimize investment in local legacy solutions
  
  

Here are the main areas of responsibility:

• Plan and manage demand for IT capability, capital expenditure and annual operating expenses, in alignment with IT global guidance.
• Oversee demand portfolio management, providing direction, co-ordination, reporting and governance over the portfolio of programs and projects across the India region.
• Support the coordination of the IT demand management between all the business Functions related to India region.
• Support the annual budget & SAF creation, tracking & reporting for the India region.
  
  

Main Responsibilities:

IT STRATEGY / BUDGET

• Contributes to the formulation of IT strategy, roadmap and budget of own functional area
  
  

DEMAND COLLECTION

• Manages demand lifecycle by partnering with the business to identify strategic initiatives, aligned with the business objectives
• Assesses demand priority level and feasibility (with high level business case when required)
  
  

DEMAND IMPLEMENTATION

• Monitors demand implementation, related projects and demand closing, in collaboration with the Project Management
• Provides contributions during the Business BluePrint design phase and verifies that requirements fits the scope defined in the demand management phase
• Assesses, during the UAT phase, deliverables in order to check if they satisfy the Business BluePrint model
• Monitors the quality of the deliverables in the post-go-live
  
  

DEMAND ANALYSIS

• Identifies and summarizes business requirements in collaboration with main business stakeholders
• Builds business cases with clear benefits
• Leads the development of functional design in collaboration with Enterprise Architecture & Centers of Excellence for application design
• Identifies and analyzes the impact of services implementation on business processes
• Analyzes and makes recommendations to improve business processes
  
  

PORTFOLIO MANAGEMENT

• Facilitates the dialogue between IT and business stakeholders, scoping initiatives and improving planning
• Governs, assures and manages India region’s portfolio demand prioritisation process by which the business selects, prioritises and invests in projects and programmes during the year, and planning for subsequent years
• Engages with IT project stakeholders during the demand-gathering phase to ensure meaningful and efficient debate on objectives, priorities and expectations
• Oversees demand portfolio management, providing co-ordination, reporting and governance over the portfolio of programmes and projects across the region
• Oversees the tracking of strategic portfolio risks / issues / dependencies, assess their impact on the portfolio and take action to minimize.
• Continuously improves the portfolio management based on stakeholder feedback plus best practice principles and methodologies
  
  

CUSTOMER SATISFACTION and SERVICE LEVEL

• Contributes to the definition of the Service Level Agreement and related charges to the business
• Reports service performance vs Service Level Agreement
• Collects business feedback related to IT services and provides analyzes highlighting areas of improvements
  
  

IT INNOVATION

• Understands and is aware of the impact of new technologies on the business (e.g. big data, analytics) in terms of business values and benefits
• Promotes relevant innovation with appropriate demands agreed with the business
  
  

Who we are looking for:

EDUCATION

University degree in IT or related field with 8 - 15 years of experience

SPECIFIC KNOWLEGE (if Required)

• 5+ years working experience in MNC on one of more of the following business operations & functions – IT Planning & Governance, IT Demand Management, IT Operations Management, Financial Accounting & Controlling, Business Process Engineering)
• Working Knowledge in Cloud Computing & SaaS beneficial
• Solid knowledge and business understanding of FMCG industry with demonstrated outcomes, achievements in digitalization & business process automation
• Good communication skill to influence and build consensus with senior business partners
• Stakeholder & Vendor coordination experience
• Customer focus and ability for multitasking
• Self-starter and drive for ongoing development
• Fluent in English; Italian is an added advantage
  
  

Referral Code: B

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.