IT Engineer - Integration & Automation Operations

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

We are seeking a proactive and detail-oriented engineer to join our Integration & Automation Operations team. You will be responsible for supporting the daily health, performance, and stability of our integration (Workato) and automation (Power Automate) platforms. You will be responsible for monitoring workflows, resolving incidents, and driving continuous improvement across mission-critical systems. Your work will help surface key operational insights, reduce recurring issues, and ensure seamless automation delivery.

Key Responsibilities

• Monitor and validate daily automation and integration workflows using standard checklists and dashboards.
• Provide Level 1 support for incidents: troubleshoot, resolve minor issues, and escalate where necessary.
• Manage support tickets via ITSM tools (Freshservices & Jira) and ensure timely resolution and documentation.
• Conduct periodic health checks and audits of automation and integration environments.
• Identify recurring issues and perform root cause analysis to drive long-term solutions.
• Collaborate with developers and stakeholder to enhance automation reliability and user experience.
• Develop and maintain dashboards and reports to surface key metrics and operations trends.
• Support deployment, versioning, and change management processes.
• Maintain and improve documentation including runbooks and integration procedures.
• Streamlining integration and automation operational activities with a focus on scalability and resilience.
  
  

Required Skills & Expertise

• 3–5 years in automation/integration operations or IT support roles.
• Hands-on experience with Workato and Microsoft Power Automate (cloud and desktop flows).
• Familiarity with integration patterns, token/credential renewal, error handling, and retry logic.
• Working knowledge of Desktop UI automation, work queues, and Azure Key Vault.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder engagement.
• Willingness to work in shifts or on-call rotations as needed.
  
  

Preferred Qualifications

• Experience with enterprise integration platforms and automation frameworks.
• Knowledge of Windows Server, VDI environments, and automation agent management.
• Exposure to agile methodologies and DevOps practices.
• Understanding of API/webhook-based integrations and automation governance.
  
  

More About Skillsoft

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.