IT Engineer

Overview

Job description

• Design, implement, monitor, and troubleshoot enterprise network infrastructure including LAN, WAN, VPN, VLAN, NAT, and ACL configurations.
• Manage and support enterprise Routing & Switching environments.
• Maintain and monitor network devices such as Fortinet firewalls & Cisco
• Configure and support VPN solutions including SSL, IPsec, and Site-to-Site VPNs for remote user and branch connectivity.
• Administer and support Windows, Linux, and macOS environments including Active Directory, DNS, DHCP, Group Policies, and server management.
• Troubleshoot OS, application, hardware, audio/display, printer, and driver-related issues for end users.
• Manage virtualized environments using VMware and vSphere, including VM provisioning and performance optimization.
• Work with cloud platforms such as AWS and Azure for system deployment, configuration, and support.
• Perform patch management, vulnerability assessments, and system updates following defined change management protocols.
• Ensure compliance with security standards and regulations such as ISO 27001, PCI-DSS, GDPR, and SOX.
• Provide enterprise L1/L2 technical support in a helpdesk/contact center environment with timely incident resolution.
• Collaborate effectively with global teams, share knowledge, and provide technical guidance with minimal supervision.
• Maintain accurate documentation, SOPs, incident records, and system configurations
  
  

• Bachelors degree in B.Tech / BE / B.Sc / BCA or equivalent.
• Proven experience in network troubleshooting, network design, and architecture.
• Strong knowledge of TCP/IP, VLAN, NAT, VPN, ACL, and enterprise networking concepts.
• Hands-on experience with Windows Server, Linux, VMware, AWS, Azure, and Office 365 administration.
• Familiarity with network monitoring tools, MDM management, and security compliance standards.
• Certifications such as CCNA, CCNP, MCSE are preferred.
• Excellent analytical, problem-solving, and communication skills, with ability to work in a globally distributed environment.
  
  

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment
  
  

• The opportunity to join our growing business at an exciting time.
• Dynamic and entrepreneurial culture.
  
  

• Side is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.
• Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection.
• For more information, visit www.side.inc