IT Engineer II (O365, Active Directory, AWS, DNS, Troubleshoot)

Vertafore is seeking a talented, energetic, and self-driven individual to join our Desktop as a Service (DaaS) support team. You will be responsible for supporting customers that run the Vertafore DaaS offering in Amazon Web Services (AWS). You will also handle more complex issues and support escalations.

You will directly impact our customer’s ability to improve productivity, manage account needs, standardize, and streamline processes, as well as capture data for strategic decision-making. You will also be the “face” of Vertafore with our customers.

Core Requirements And Responsibilities

Essential job functions included but are not limited to the following:

• Support customers infrastructure at Amazon Web Services (AWS)
• Support customers email system at Office 365
• Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products
• Configure and maintain Firewalls and VPN connections
• Work with Antivirus solutions
• Willingness to work closely with end-users to troubleshoot cloud, virtual desktop, local hardware, and peripheral devices
• Applies quality control and quality assurance principles
• Demonstrates ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence
• Learns quickly and works well with other members of the team to complete customer projects
  
  

Knowledge, Skills And Abilities

• Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpaces
• Office 365 tenant experience: Setup, support, administration, migrations, and maintenance
• Microsoft: Windows 10, Windows Server 2012/2016/2019, Office products
• Firewall experience: Cisco ASA and Fortinet FortiGate
• Wireless experience: General wireless knowledge
• Experience with Microsoft server operating systems and services, including Active Directory, File and Print, IIS, SQL, WSUS, permissions, and security a plus
• Experience with Powershell, login scripts, batch and cmd scripts a plus
• Experience with enterprise backup and disaster recovery technology and methodology
• Experience supporting customers thru a variety of contact channels including chat, email and phone
• Exceptional interpersonal and customer support experience required
• Excellent verbal and written communication skills
• Strong self-starting attitude
• Strong technical skills
  
  

Qualifications

• Bachelor's Degree in CS/IT
• AWS Certified Solutions Architect – Associate or equivalent work experience
• Network Plus certification or equivalent work experience
• 3 – 4 years of related technical experience
  
  

Additional Requirements And Details

• Willing to work in rotational shift with major coverage between 8am – 8pm EST
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.)
• Frequent sitting and/or standing