IT Engineer (Level 1)

Job Location: Chennai (on-site support role)

Employee Location: Chennai

Role: IT Engineer (Level 1)

Shift Timings: 10 am to 6 pm IST

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Our Mission

Prezent is on a mission to transform how enterprises communicate. Founded in 2021, we have rapidly grown into a 200+ person, fully remote team that’s backed by $40+ million in venture funding. Our AI-powered productivity platform, ASTRID, is the first solution purpose-built for enterprise communication needs—delivering up to 90% time savings and 60% cost reduction in presentation development. ‍

Our Vision

We believe that effective communication accelerates business impact. By automating design best practices and tailoring content to audience dynamics, Prezent empowers teams to craft clear, engaging, and on-brand presentations at scale. Our focus is on enabling Fortune 2000 companies—particularly in industries like healthcare, biopharma, high-tech, banking, and insurance—to achieve better alignment, faster decision-making, and stronger business outcomes. ‍

Growth Trajectory

• Rapid ARR Growth: We aim for 100% YoY revenue expansion—an ambitious but achievable target given our historical track record.
• Path to Profitability: With strong product-market fit and significant capital raised, we anticipate a clear route to profitability in the next 2 to 4 years, should we choose that path.

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Role Overview

Looking for a motivated and detail-oriented IT Engineer (Level 1) to join our IT support team. This entry-level role is responsible for providing first-line technical support to end users, maintaining hardware and software systems, and assisting in the daily operations of IT infrastructure. The ideal candidate will have a strong interest in technology, excellent problem-solving skills, and a customer-first attitude.

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Key Responsibilities

• Provide first-level technical support to internal users via helpdesk tickets, email or phone.
• Diagnose and resolve hardware, software, and network issues.
• Set up and configure laptops, desktops, and other peripheral devices.
• Configure and courier the laptops for the new joiner and existing employees.
• Collect back the laptop and other assets from the employee who leaves the company and keep it ready for the next use.
• Coordinate with the vendors for laptop shipment, tracking and other aspects.
• Install, configure, and update operating systems and application software.
• Manage user accounts, passwords, and access permissions.
• Maintain IT hardware inventory stack up to date.
• Conduct Asset audits on a regular basis and create reports.
• Document IT processes, support tickets, and common troubleshooting steps.
• Escalate complex issues to higher-level IT staff as needed.
• Support routine backups, patch management, and basic cybersecurity measures.

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Must-Have Qualifications

• Associate degree or higher in Computer Science, Information Technology, or related field (or equivalent experience).
• 0–2 years of experience in an IT support or technical role.
• Basic understanding of Windows and/or macOS environments.
• Familiarity with computer hardware, networking fundamentals, and troubleshooting tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.

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Benefits

• ESOPs: You’ll be eligible for Employee Stock options.
• Comprehensive Benefits: Flexible, top-tier benefits package in line with India market standards.
• Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.

About Prezent

Prezent is a VC-funded AI-powered communication productivity platform for enterprise teams. Prezent empowers enterprise teams to create hyper-personalized business presentations fast and distribute them instantly. It’s the only AI-powered platform that combines audience empathy, business understanding and beautiful design.Individuals save 40% – 70% of time to make presentations. Founder and CEO (Rajat Mishra) was the ex-Senior Vice President at Cisco Systems running a $14B CX business. He has been recognized by Wharton Business School’s and Silicon Valley’s “40 under 40”. The founding team are proven engineering and product leaders and experts in this space.Initial customer and investor interest are very strong. This is an opportunity to join a growing and A+ team, to own a large piece of the engineering and build the next-great company. Attractive compensation and equity. ‍

Top Reasons to Join Our Team

• Well-funded startup, with great customer momentum.
  
• Be catalyst to deliver a truly scalable disruptive product.
  
• Solve first order problems in distributed computing, machine learning and personalization.
  
• Rockstar team and leadership.
  
• Great benefits.