IT Executive

Overview

Dear Candidate,

Whistling Woods International (WWI) is India’s premier Film, Communication & Creative Arts Institute. Since its inception in 2006, WWI has successfully delivered world-class education in all creative and technical aspects of filmmaking. Located inside Mumbai’s Filmcity Complex, students receive hands-on instruction in the discipline they want to pursue.

We are looking for an IT Executive to join our IT department.

Key Responsibilities:

Provide first-level technical support for desktops, laptops, and basic IT infrastructure.

• Install, configure, and troubleshoot Windows and Mac systems.

• Handle user issues related to login, email, software, and basic network connectivity.

• Configure and support network printers, including installation and basic troubleshooting.

• Assist in hardware setup, OS installation, and routine maintenance tasks.

• Log and track all support tickets, ensuring timely resolution or escalation to L2/L3 teams.

• Support basic LAN/Wi-Fi connectivity issues (IP conflicts, cable checks, etc.).

• Perform regular system health checks and basic log monitoring.

• Assist in data backup activities and basic recovery tasks as per guidelines.

• Coordinate with vendors for hardware repairs and replacements (under supervision).

• Provide IT support to staff and students for day-to-day technical issues.

• Maintain IT asset records and inventory updates.

• Follow IT security policies and report any suspicious activities.

• Prepare daily/weekly support reports for the reporting manager.

• Assist senior team members in IT projects and deployments.

Skill Sets Required

• Basic knowledge of Windows OS (installation, troubleshooting, user management).

• Basic knowledge of Mac OS (user support, settings, application installation).

• Understanding of computer hardware and peripherals.

• Basic networking knowledge (LAN, Wi-Fi, IP addressing, printer sharing).

• Experience with network printers and troubleshooting.

• Familiarity with ticketing systems and remote support tools.

• Basic knowledge of MS Office and email configuration (Outlook, etc.).

• Good communication and user-handling skills.

• Willingness to learn and adapt to new technologies.

• Ability to troubleshoot issues logically and escalate when required.

CTC : 30,000 to 32,000 per month

Timings: 10.30 am - 6.30 pm.

Job Location: Goregaon East

If the role excites you, kindly share your cv at albina.victoria@whistlingwoods.net

Regards HR Team

Job Type: Full-time

Pay: ₹30,000.00 - ₹33,000.00 per month

Work Location: In person