Overview
Associate – Technology Operations
Job Summary:
- Job Title: Associate – Technology Operations
- Location: Kakkanad, Kochi, India
- Job Type: Full-time, Permanent
- Experience: 1-3 years
- Preference: Immediate joiners preferred
About Eloit
Eloit Innovations is a fast-growing Global SaaS / Software Product company building cutting-edge solutions in education and faith-based technologies. Eloit is on a mission to unlock potential through graceful innovation. Our flagship platforms include Edisapp School ERP, Credisapp, Kristapp, BibleOn, and more - headquartered in London, with over a decade of innovation and operations in Kochi, India.
The Role
We are looking for an Associate – Technology Operations who combines technical understanding with a proactive approach to operational support. You will play a key role in ensuring the smooth functioning of technology operations by providing timely assistance, monitoring systems, coordinating with internal teams, and supporting day-to-day technical processes efficiently.
Responsibilities
- Monitor and maintain day-to-day IT and technology operations.
- Provide technical support for hardware, software, networks, and business applications.
- Troubleshoot and resolve system, connectivity, and user-related issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Coordinate with internal teams and vendors for issue resolution and system maintenance.
- Monitor system performance and escalate critical issues when required.
- Maintain IT asset inventory, user accounts, and access permissions.
- Ensure regular system updates, backups, and security compliance.
- Support onboarding and offboarding activities for employees.
- Maintain documentation of incidents, configurations, and operational procedures.
- Assist in implementing and improving IT processes and operational workflows.
- Ensure smooth functioning of office IT infrastructure and communication systems.
- Coordinate with schools to collect, verify, and process required documents for account activation, ensuring accuracy and completeness of all submitted details.
- Liaise with the service provider for document submission, activation follow-ups, status updates, and resolution of onboarding or documentation-related issues.
Requirements
- Education: Bachelor’s degree in IT, Computer Science, or a related field
- Experience: Prior experience in IT/ customer support or a similar role
- Communication Skills: Strong verbal and written communication skills
- Language Skills: Fluent in English & Hindi
- Technical Knowledge: Basic technical knowledge of IT products and services
- Problem-Solving Ability: Strong problem-solving and analytical skills
- Tool Familiarity: Familiarity with customer support tools and systems
Compensation & Benefits
- Health Insurance
- Provident Fund
- Day Shift
- Values-driven and mission-oriented work culture
Why Eloit?
At Eloit, you won't just be doing a job - you'll be part of a mission. We build technology that impacts thousands of schools, students, and faith communities across the globe, and every person on our team plays a real role in that story.
We are a decade-old, London-headquartered Global SaaS / Software Product company with a passionate team in Kochi, India - building world-class platforms trusted by 700+ institutions across 4 continents. We move fast, we build things that matter, and we invest in the people who make it happen.
How to Apply?
Interested candidates should submit a detailed resume and a cover letter explaining why they are a good fit for this role.
Email: jobs@eloit.com
Subject Line: Associate – Technology Operations
Know more about Eloit: www.eloit.com
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your current CTC per month?
- What is the notice period you need to serve?
Experience:
- IT: 1 year (Required)
Work Location: In person
- 13000 - 17000 INR - Monthly