IT Helpdesk Engineer

Summary of Role

V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 30 million users globally.

We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others.

At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.

We are looking for a IT Helpdesk Engineer, as part of the Information Technology (IT) Team. Your primary focus will be providing operational and technical support within the company to ensure that issues and requests are responded in a timely manner.

Duties and Responsibilities

• Provide new staff with laptop/account setup and orientation as part of employee on-boarding process and maintain user management tasks on daily basis.
• Perform inspections to ensure IT systems and equipment are operational.
• Provide Adhoc technical support on a daily basis.
• Support IT asset inventorying and management in India.
• Escalate issues to L2 support or above when necessary.

Requirements

• Bachelor’s Degree / Diploma in Computer Science, Information Technology, or related field.
• Minimum of 1 to 3 years of working experience in IT support.
• Working experience in administration of Mac OS, and/or Linux systems.
• Experience in support roles, desktop support or IT Helpdesk Technician roles.
• Experience in any of the following would be advantageous:
  o Databases, Network management, Server management
  o Microsoft Word and Excel
• A strong self-starter and able to work with minimal supervision.
• Ability to work in a dynamic, fast moving and growing environment.
• Critical thinker and problem-solving skills.
• Team player with great interpersonal and communication skills.