IT HELPDESK EXECUTIVE

Overview

About the job:

Join our fast-paced team as an IT helpdesk executive, handling technical support for US customers. You'll address queries related to system software, peripherals, email configurations, and networking issues.

Key Responsibilities:

1. Respond to customer inquiries through calls and chat.
2. Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc.
3. Guide users through step-by-step solutions.
4. Maintain a customer-focused approach with timely resolutions.

Note: Shift- Night shift

Who can apply:

Only those candidates can apply who:

1. have minimum 1 years of experience
2. are Computer Science Engineering students

Salary:

₹ 2,00,000 - 3,50,000 /year

Experience:

1 year(s)

Deadline:

2025-09-03 23:59:59

Skills required:

Technical Support and English Proficiency (Spoken)

Other Requirements:

1. Fluency in English (written and verbal).

2. Good knowledge of IT systems and networks.

3. Experience with smart devices and peripherals preferred.

About Company:

Codecraft IT Solutions is a branding, web design, and SEO agency dedicated to elevating brands with unique identities and visually stunning websites. Our services include crafting distinctive brand images, designing user-friendly and aesthetically appealing websites, implementing SEO-focused marketing strategies to boost online visibility and search rankings, and leveraging WordPress expertise for custom designs and ongoing support. As a strategic partner, we blend creativity with strategy to enhance your digital footprint and drive long-term success.