IT Helpdesk Executive

Overview

Responsibilities:

• Technical Support: Provide first-level technical support to end-users via phone, email, or in-person.
• Issue Resolution: Diagnose and resolve hardware, software, and network issues in a timely manner.
• Ticket Management: Track and manage support tickets using a ticketing system, ensuring all issues are documented and resolved.
• User Assistance: Assist users with setting up and configuring IT equipment, including computers, printers, and mobile devices.
• System Maintenance: Perform routine maintenance tasks such as software updates, backups, and system monitoring.

Qualifications:

• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: Previous experience in a helpdesk or technical support role is preferred.
• Skills: Strong problem-solving skills, excellent communication and interpersonal skills, ability to work under pressure, and proficiency with common operating systems and software applications.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance

Shift:

• Day shift

Work Days:

• Weekend availability

Work Location: In person