Surat, Gujarat, India
Information Technology
Full-Time
Sampoorna Consultants
Overview
Required Experience : At least 15 years of experience in working in a fast-paced IT team.
Work Location/Travel :
Infra Ops Management :
Nable Patch Management Review :
Required Education : Bachelors degree. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology.
Other Duties : This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
(ref:hirist.tech)
Work Location/Travel :
- Bangalore and must be available during weekends or extended hours if required for critical emergencies. Work in the office during the general shift/work from home during other shifts.
Infra Ops Management :
- Manage IT Ops Vendors and hardware Vendors for delivering M365 L1 Support, Network (Internet Leased Line, Firewall, Apps gateway, IDS, IPS) and Onsite desktop support.
- Manage IT Network Ops vendors including L0 and L1 support.
- Handle escalation L2/L3 support including developing policies and qualifying exceptions etc. for IIC and US teams.
- Manage escalation of hardware Issues with OEM vendors like Dell and HP, ensuring they deliver as per SLAs.
- Built and develop L0/L1 support (including availability, monitoring and change management
- Architect and manage Infra programs, support technology requirements for delivery projects
- Own security reviews, vendor security questionnaires, and responses to support Presales
- Security management and administration of M365, Cloudflare, Proofpoint, N-Able, Fortinet
- Development support queries on Application installation and client connectivity issues
- Design and implementation of policies on the Apps managed by IT.
- Monthly reports and exception management
- Hardware and software procurement and license management - including development requirements on a needy basis.
- Supports ISO 27001 activities and development of new policies, evidence gathering, and addressing gaps.
- Readiness for New security compliances Fed Ramp etc., and other compliance required by our customers PCI-DSS.
- Assisting the development teams in adopting these during application deployment.
Nable Patch Management Review :
- Review Dashboards and follow up on exceptions.
- Review Assets registered and ensuring time and again stale assets are removed.
- Extract and configure customized reports as required.
- Review Bitdefender automated reports for exceptions
- Address escalated issues that cannot be resolved by IT Tech
- Liaise with All covered for resolution.
- Audit reviews for Users and devices AZURE AD
- Risky User Investigation
- Conditional access policies review and troubleshooting
- MFA configuration and Troubleshooting
- Secure score recommendations
- AZURE AD policies troubleshooting and investigations.
- AZURE AD Access Reviews and Cleanup
- AZURE AD Admin Audit logs review
- Self-service password reset flow activity progress.
- Reset password (self-service)
- Update Sts Refresh Token Valid from Timestamp
- Reset user password.
- Update user
- Add app role assignment grant to user When an Enterprise Application is assigned to a user.
- Add delegated permission grant.
- Change password (self-service)
- Change user password
- Security info saved for self-service password reset.
- User completed security info registration for self-service password reset.
- User started security info registration for self-service password reset.
- Add service principal.
- Add application.
- Delete application.
- Remove service principal.
- Update service principal
- Update application Certificates and secrets management
- Update application
- Add and remove the owner from application.
- Create an application password for the user.
- Access Reviews
- Backup Reviews
- Software updates
- Assist team with queries on Vulnerability Analysis
- Gather evidence required for ISO 27001
- Escalated Issues on Redmine
- Address Backup Issues
- Prepare and coordinate DR and BCP
- Ad hoc requests from Dev teams and PMO FortiGate and Network
- Design as per compliance requirements say FedRAMP, PCI-DSS
- Vendor Liaison (basically L1) on exceptions like IDS, IPS, VPN, Firewall Issues
- Manage change and problem management activities.
- Review monthly reports and exceptions.
- Root cause analysis and remediations
- SLA reports and corrective actions
- Policy design and address VPN compliance
- Handle Escalated Issues on the Network - VPN, IDS, IPS,
- Security Violations and investigations regarding access to customers and/or impersonation etc.
- Import and register new laptops during onboarding.
- Support on shore team for Onboarding Issues
- Review Assets registered in Intune, and generate asset reports, compare these with asset
- Escalated support on Intune Issues and follow up with vendor and Microsoft.
- Escalated support on Non-Delivery of Apps during deployment
- Registering BYOD devices
- Validating policies and resolving issues that users face due to policy failures.
- Create and troubleshoot policies.
- Review Quarantined email and release as appropriate reactively as alerted by Users.
- Escalate issues of non-delivery reports and/or any emails quarantined or not delivered to
- Review and clear blocked messages from EOL
- Create and troubleshoot policies.
- Troubleshoot team issues Jitter, call drops, high utilization.
- Review usage reports and dashboards for exceptions
- Review and investigate Teams logs for security issues.
- Change ownership of Team files as required by Managers or new owners.
- Resolve file-sharing queries and best practices for sharing files.
- Vendor Management
- Review and monitor SLA with HP, Dell, and hardware Partners
- Address escalations due to delays in service
- Address clarifications on warranty claims
- Procure New hardware or upgrade as required - Memory, SSD etc.,
- Co-ordinate with Insurance firms and support Admin teams
- Hardware Planning as per business needs
- Review and procure software requirements.
- Review asset inventory and ensure asset register is updated.
- Assist onshore with laptop hardware procurement and configurations for 3-year support.
- Warranty renewal and Maintenance contracts
- At least 15 years of experience in working in a fast-paced IT team.
- Responsible for delivery of end-to-end IT requirements for internal stake holders
- Should have experience of managing internal and external resources working to deliver IT services.
- Should have hands on experience in managing vendors, negotiating deliverables and keeping costs within pre-determined budgets.
Required Education : Bachelors degree. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology.
Other Duties : This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
(ref:hirist.tech)
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