Mumbai, Maharashtra, India
Information Technology
Full-Time
TAJ SATS AIR CATERING LIMITED
Overview
Support organization in the designing IST architecture for all business applications. This role uses technical skills capabilities to design IT hardware landscape for applications to be implemented in order to achieve expected business results. Expected to play server/database administrator role along with network administrator and handling FMS teams
Specific Duties Responsibilities
Primary Responsibilities:
Specific Duties Responsibilities
Primary Responsibilities:
- Design IT architecture to support IT applications
- Focus on Information security, Active Directory management, Domain management
- Level 1 support for all Infrastructure related issues
- Coordinate and support unit IS FMS teams for all IS related issues
- Design and upkeep of connectivity infrastructure across the organization
- Implementation management of production environment
- Manage and consolidate inventory across all units
- Design new hardware and connectivity architecture for new implementations
- Responsible for implementation of third party interfaces
- Vendor management
- Server, network firewall administration and support
- Coordinate with cloud team for latest version and patch upgrades
- Coordinate with outsourced team on SAP administration
- Define SLAs with outsourced teams on systems uptime and monitor SLA breach
- System security check, access controls, user id management
- Version upgrades, patch upgrades
- IST inventory management, procurement, preparing budgets
- Manage outsourced team and track issues logged.
- Track and monitor AMC renewals
- Scan latest technology development and adapt to IST environment to enhance performance
- Support end users in SAP/business applications to co-ordinate with SAP module leads
- Provide level 0 support wherever applicable .
- Bachelors Degree in IT, Computers or related field.
- ITIL, CCNA certification is a plus
- Experience and knowledge of hardware and networking concepts
- Proficient in end user support
- Ability to analyze problems and provide clear recommendations
- Strong organizational skills
- Excellent communication skills, written and verbal
- Good interpersonal skills
- Able to Multi-task and work under tight deadlines
- Must be able to work as a team player as well as work independently with little to no supervision
- Must be an effective problem solver
- Internal : Unit IS Team, Outsourced support Team
- External : Cloud Team, Network Team, Datacentre Team Tech Partners
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