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2 Days ago

IT Manager, India and APAC

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Agra, Uttar Pradesh, India

Information Technology

Full-Time

Normet Group

Overview

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Service Delivery Excellence (India + APAC)

KRA Objective:

Ensure uninterrupted IT service delivery and high-quality end‑user support across India, Australia, and South Asia. Reduce major incident recurrence through RCA & preventive actions.

IT Infrastructure Uptime, Development & Regional Projects

KRA Objective:

Strengthen IT infrastructure, ensure availability, and lead infra-related upgrades across India & APAC.

IT Asset, Vendor & Budget Management

KRA Objective:

Optimize procurement, vendor performance, IT assets utilization and regional budgeting.

Cybersecurity Readiness & Compliance (NIS2/APAC Requirements)

KRA Objective:

Strengthen the region’s cyber posture and ensure compliance with Normet’s security and audit expectations.

Competencies Required

Technical & Infrastructure Competencies

Deep understanding of IT Infrastructure (network, servers, endpoints, connectivity upgrades)

Microsoft On-Prem & Cloud Infrastructure skills (AD, Intune, Azure administration)

IT Service Delivery Management (incident/problem management, SLA tracking, escalation handling)

Cybersecurity awareness & response capability, aligned with regional security requirements (NIS2 expectations, breach handling)

IT Tools & Systems Proficiency, including ticketing platforms, monitoring tools, and user support technologies

Skills : Leadership, People & Stakeholder Management Competencies

Project & Execution Competencies

Analytical, Problem‑Solving & Continuous Improvement Competencies

Should be proficient in English and able to communicate with Global team

Relevant Work Experience - 15 years
Education - B.Tech / MCA

Come and share your courage to shine with us!

Visit our career website for more information.

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